Retail Business Development Manager

5 days ago


Lahore, Punjab, Pakistan Cretesol (Pvt.) Ltd. Full time
Job Description

The position entails overseeing the successful operation of a retail showroom by handling various activities including sales, business development, stock management, and customer service. The ideal candidate will be in constant contact with customers and staff, ensuring they receive excellent service.

Duties and Responsibilities:
  • Monitor sales activities to ensure high-quality products and satisfactory service are delivered to customers.
  • Tour the sales floor regularly, engaging with colleagues and customers, and addressing any urgent issues that arise.
  • Strive to maximize profitability and meet sales targets while adhering to company standards.
  • Create promotional materials and displays to attract customers.
  • Analyze sales figures and forecast future trends to inform planning decisions.
  • Nurture existing customer relationships and develop new ones through effective communication and relationship-building.
  • Promote changes to improve the business, such as revising opening hours in collaboration with HR and Admin to remain competitive in the local market.
  • Handle customer queries and complaints efficiently, initiating appropriate actions when necessary.
  • Oversee pricing and stock control to maintain optimal inventory levels.
  • Maintain accurate statistical and financial records.
  • Participate in special projects as assigned by the General Manager BD.
  • Address staffing issues in conjunction with HR and Admin, including interviewing candidates, conducting performance reviews, and providing training and development opportunities.
  • Ensure quality, customer service, and health and safety standards are met.
  • Organize promotions, displays, and events to engage customers.
  • Stay informed about market trends in the retail industry, understanding customer initiatives and competitor activity.
  • Lead and motivate a team to enhance sales and operational efficiency.
  • Manage and monitor all operational activities of the showroom, including general management, cleanliness, and maintenance.
  • Assign tasks to showroom staff and oversee their activities.


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