
Leadership Opportunity for Customer Service Excellence
6 hours ago
Job Title: Senior General Manager – Customer Services
Key Responsibilities- Develop and implement strategies to enhance customer satisfaction and service excellence.
- Oversee core functions and key activities within the customer services department.
- Set annual targets and Key Performance Indicators (KPIs) for the department.
- Regularly monitor and review progress against annual targets.
As a Senior General Manager, you will be responsible for driving customer service excellence across various departments. This includes overseeing core functions and key activities, setting annual targets, and monitoring progress.
Requirements- Engineering or Management Graduate with 16 years of education or Accounting Professional with 17 years of post-qualification experience.
- 5 years' experience in senior management or leadership role is preferred.
- Experience working in Oil & Gas or Public Sector is an advantage.
- Age not exceeding 57 years.
This role offers a unique opportunity for a seasoned professional to take on a leadership position and drive customer service excellence within the organization.
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