Senior Customer Service Leader

2 hours ago

Karachi, Sindh, Pakistan beBeeCallCentreManagement Full time $75,000 - $105,000
Job Title

A Call Centre Manager is required to lead a team of agents and oversee the daily operations of a busy call centre.

About the Role

This is an exciting opportunity for a results-driven leader who can develop and implement effective strategies to drive business growth. The successful candidate will be responsible for managing a team of customer-facing representatives, ensuring seamless communication with customers and internal stakeholders through various channels.

  1. Leadership: Develop and implement effective strategies to drive business growth and improve operational efficiency.
  2. Team Management: Lead a team of customer-facing representatives, providing coaching and guidance to ensure they meet their performance targets.
  3. Customer Service: Oversee the delivery of exceptional customer service across all touchpoints, ensuring that customer needs are met and exceeded.
  4. Reporting: Prepare regular reports on key performance indicators (KPIs) such as customer satisfaction, first contact resolution, and sales revenue.
About You

We are looking for a highly motivated and experienced Call Centre Manager who can lead our team to success. If you have a proven track record in call centre management, excellent leadership skills, and a passion for delivering exceptional customer service, we want to hear from you.

Requirements
  • 6+ years of experience in a leadership role in a call centre environment.
  • Proven success in managing departments with diverse clientele.
  • Strong leadership skills and past experience leading high-performing teams.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional development.

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