
IT Project Manager
3 days ago
Job Description:
We are seeking a highly skilled Service Delivery Manager to join our team at Arpatech Pvt Limited. The successful candidate will be responsible for managing the delivery of IT services to our clients, ensuring that projects are completed on time and within budget.
The ideal candidate will have excellent communication and project management skills, with the ability to work effectively in a fast-paced environment. They will also possess a sound understanding of complex processes and a proactive approach to customer queries and problems.
As a Service Delivery Manager, you will be responsible for building strong relationships with customers, identifying their needs, and delivering tailored solutions to meet those needs. You will also be responsible for managing the quality of work assigned to your team, driving business growth, and ensuring SLA compliance.
Key responsibilities include:
- Assigning work assignments, committing the team to the work, managing the quality of the work, and driving people management activities within the team.
- Managing effective internal/external client relationships within a defined area of responsibility.
- Liaising with multiple customers and suppliers within the global IT industry.
- Managing the business model within the Supply Chain industry / ITSM and ensuring SLA compliance.
- Maintaining accurate records of customer interactions, including updates to existing databases and capture and interpretation of basic customer information.
Requirements:
At least 2 years of experience in customer services, management, or account management.
Excellent communication and project management skills.
Sound understanding of complex processes.
Proactive approach to customer queries and problems.
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