TikTok Shop Customer Experience Lead

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

The ideal candidate for this role will be a results-driven professional with a passion for e-commerce and social media.

About the Position

This is a senior-level position within our organization, reporting directly to the Director of E-commerce.

You will be responsible for leading and executing our TikTok Shop strategy, managing a team of customer-facing representatives, and collaborating with internal stakeholders to drive sales and growth.

  • We require someone with a strong track record of success in e-commerce or retail, preferably with experience working on social media platforms.
  • You must have excellent leadership, communication, and interpersonal skills, as well as the ability to work in a fast-paced environment with multiple priorities and deadlines.
Responsibilities
  • Develop and execute comprehensive strategies to drive sales and growth on TikTok Shop
  • Lead and manage a team of customer-facing representatives to deliver exceptional service and meet sales targets
  • Collaborate with internal stakeholders to identify areas for improvement and optimize processes
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions
Requirements
  • Bachelor's degree in Business Administration or a related field
  • At least 5 years of experience in e-commerce or retail, preferably with a focus on social media marketing
  • Excellent leadership, communication, and interpersonal skills
  • Able to work in a fast-paced environment with multiple priorities and deadlines

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