Senior Technology Solutions Expert

12 hours ago

Islamabad, Islamabad, Pakistan beBeeTechnical Full time 1,500,000 - 2,500,000
Role Overview

We are seeking a skilled Technical Specialist to join our support team. This role is ideal for someone with experience handling complex customer issues, particularly those involving API workflows and backend processes.

Main Responsibilities

Handle escalated support tickets from lower-tier teams related to product, system, or integration issues. Diagnose and resolve technical issues involving APIs, data integrations, and system workflows. Collaborate with cross-functional teams to address bugs and technical issues. Document solutions and create internal knowledge base articles.

Key Qualifications

2–4 years of experience in a Technical Support role, preferably in a SaaS or technology-driven environment. Proven experience managing customer escalations and resolving complex issues. Strong understanding of APIs (REST, JSON, webhooks) and experience with API testing tools. Excellent verbal and written communication skills and strong analytical and problem-solving abilities.

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