
Microsoft 365 Technical Professional
5 days ago
Job Title
A highly skilled professional is required to manage our Managed Microsoft 365 Support Services, providing technical assistance, resolving Microsoft 365-related issues, and ensuring seamless IT operations.
This role involves enhancing productivity with AI tools, including ChatGPT or automation frameworks. These tools can enhance troubleshooting efficiency, automate reporting, and optimize PowerShell scripting workflows.
- Key Responsibilities:
- Provide L2/L3 support for Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
- Troubleshoot email deliverability issues, phishing attacks, domain management (SPF, DKIM, DMARC), and security incidents.
- Handle licensing assignments, optimization, and cost management.
- Respond to escalated issues from helpdesk within defined SLAs.
- Implement and monitor Microsoft Secure Score recommendations.
- Assist customers with phishing simulations, fraud investigations, and dark web monitoring.
- Conduct domain health checks, security audits, and proactive risk analysis.
- Investigate and respond to security incidents like compromised accounts, email spoofing, and unauthorized access.
- Guide end-users on best practices for security, compliance, and collaboration.
- Maintain knowledge base articles and provide technical documentation.
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