
Call Center Infrastructure Engineer
1 day ago
We are seeking an experienced Avaya Aura/Communication Manager Engineer to join our team.
Main Responsibilities- Handle customer inquiries and resolve issues related to call centers
- Maintenance of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line
- Troubleshooting and resolving agent login issues
- Designing and implementing call center reports
- Ongoing maintenance of systems and applications, including ancillary systems
- Installation, testing, and troubleshooting of transmission facilities
- Ensuring high-quality customer service
To be successful in this role, candidates must possess:
- Experience with Client Enablement Services (CES)
- Familiarity with SAL Gateway and High Availability AES servers
- Knowledge of G-450 Gateway and its configuration
- Excellent collaboration and communication skills
- Ability to multitask and prioritize responsibilities
- Flexibility to work non-traditional hours, including on-call duties and shift work
- Time management skills to meet deadlines and complete special task order projects
If you are a motivated professional with excellent technical skills, we encourage you to apply.
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