
Technical Support Professional
1 day ago
Technical Support Professional - Customer Advocate
About the Job
We're seeking an experienced Technical Support Professional to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.
Key Responsibilities:
- Work with customers to troubleshoot and resolve technical issues with our platform
- Deliver timely and accurate resolutions through various communication channels
- Develop expertise in our products at both technical and customer-use case levels
- Collaborate with internal teams to improve organizational efficiencies and drive customer value higher
Requirements:
- MUST SPEAK ENGLISH FLUENTLY
- Must be geographically based in Lahore, Pakistan
- Must be available to work onsite at our Lahore office location
- 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses
- Demonstrated background of providing support for multiple online software or SaaS products
- Experience building best practices geared towards support quality and efficiencies
- The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
Benefits
$800 USD + Benefits (Fixed Compensation)
About Us
We prioritize empowering our customers to achieve their goals, and we're looking for a skilled support specialist to help us make it happen.
We believe in fostering a culture that thrives on hiring and developing exceptional talent.
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