Technical Support Professional

8 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Technical Support Professional

Job Description:

The role of the Network Support Specialist is a challenging and rewarding position that requires excellent technical skills, strong analytical abilities, and exceptional communication skills. As a key member of our team, you will be responsible for delivering top-notch technical support and training to our customers, troubleshooting various technical issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Provide technical support via phone, email, and chat for troubleshooting issues related to software, networking, and applications.
  • Document, track, and monitor service requests using ticketing systems to ensure timely resolutions.
  • Collaborate with internal teams to discuss and find solutions to problems, while applying strong analytical, communication, and problem-solving skills.
  • Identify and report software bugs, researching solutions and submitting change requests to the development team for testing and resolution.
  • Analyze system databases to identify inconsistencies or data damage, executing corrections to maintain customer data integrity.
  • Champion the prioritization of customer-reported issues within the team, ensuring proper resolution and timely updates for customers and management.
  • Stay committed to learning new product features and functionality, participating in training webinars or recorded sessions.
  • Contribute to creating and updating Knowledge Base articles based on customer feedback and usage.
  • Troubleshoot and resolve issues related to local area networks (LANs), wide area networks (WANs), and Internet systems.

Required Skills and Qualifications:

To succeed in this role, you should possess the following qualifications:
  • A minimum of 4+ years of technical support experience, preferably supporting or deploying applications/products.
  • A degree in a technical field or equivalent experience. Alternatively, 5+ years of technical support experience in a related field.
  • Industry-specific certifications such as Sonicwall, Cisco, Microsoft, CompTIA, or equivalent are highly preferred.
  • Proficiency in LAN/WAN networking and telecommunications.
  • Experience or knowledge of client/server and web/mobile applications.
  • Linux experience is a plus.
  • Strong technical aptitude, with expertise in software and operating system troubleshooting methodologies.
  • Excellent written and verbal communication skills, with a customer-centric focus.
  • Able to apply strong analytical and critical thinking skills to identify, resolve, and document customer-reported issues.
  • A proven track record of providing superior customer service, issue resolution, and follow-up.
  • A neutral to American accent is favorable for clear communication with international clients.

  • Technical Support Professional

    1 day ago

    Lahore, Punjab, Pakistan beBeeSupport Full time

    Seeking Technical Support Professional to join our dynamic teamTechnical Support RoleThe ideal candidate will provide exceptional support to customers, resolving issues efficiently and effectively.Provide timely and effective technical support to clients via phone, email or other communication channelsCollaborate with internal teams to ensure seamless issue...

  • Senior Technical Support Professional

    4 days ago

    Lahore, Punjab, Pakistan beBeeSupport Full time

    About Product Support Specialist RoleJob DescriptionWe are seeking an experienced Technical Support Specialist to join our team in a dynamic environment. As a key member of our support team, you will be responsible for assisting customers with technical issues, providing training, and ensuring an exceptional user experience across all our products.Customer...

  • IT Support Professional

    1 hour ago

    Lahore, Punjab, Pakistan beBeeProblemSolving Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our clients. As a Technical Support Specialist, you will be responsible for delivering prompt and effective solutions to technical problems, ensuring complete client satisfaction.In this role, you will work closely with clients to...

  • Technical Support Associate

    2 weeks ago

    Lahore, Punjab, Pakistan Hikvision Pakistan Full time

    As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installers satisfaction.Responsibilities· Manage installers and...

  • Technical Support Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan ibex. Pakistan Full time

    Direct message the job poster from ibex. PakistanFinance Professional with Client and Customer Support ExperienceCompany Descriptionibex is a global business process outsourcing (BPO) company that delivers innovative digital marketing, online acquisition technology, and customer engagement solutions to help companies acquire, engage, and retain customers....

  • Technical Support Specialist

    7 days ago

    Lahore, Punjab, Pakistan Outsourcetel Full time

    We are seeking a Technical Support Agent with exceptional English speaking skills and experience with SQL programming language.Key Responsibilities:Respond to and manage end-user inquiries via Zendesk, ensuring timely resolution within SLA.Report and document bugs accurately for escalation.Escalate complex issues to the Support Team Manager or relevant...

  • Technical Support Role

    1 week ago

    Lahore, Punjab, Pakistan beBeeTechnical Full time

    Java Technical Support SpecialistWe are seeking a Java Technical Support Specialist to join our Incident Response Team. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support.The ideal candidate will monitor applications, resolve issues, and help maintain our Java-based...

  • Customer Support Representative

    3 weeks ago

    Lahore, Punjab, Pakistan Live Support Limited Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Live Support LimitedFounder & CEO of Live Support | Providing 24/7/365 Customer Support |Transforming Businesses Globally We're Hiring: Customer Support Representative (Crypto Mining Focus)Location: Main Boulevard, GulbergShift: 2 PM – 10 PM (Rotational)We are...

  • Technical Support Specialist

    6 days ago

    Lahore, Punjab, Pakistan Contour Software Full time

    Join to apply for the Technical Support Specialist role at Contour SoftwareContinue with Google Continue with GoogleJoin to apply for the Technical Support Specialist role at Contour SoftwareGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue...

  • Technical Support Specialist

    1 day ago

    Lahore, Punjab, Pakistan beBeeSoftware Full time

    We are seeking a skilled and experienced technical professional to join our team as a Support Engineer. This role will involve working closely with our development operations team to ensure seamless delivery of our services.The ideal candidate will have a strong background in software development, with experience working with PHP frameworks such as Laravel,...