
Sales Expert
2 weeks ago
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Sales Expert. This is a full-time night shift position (7:00 PM to 4:00 AM).
About the Role:
The successful candidate will be responsible for engaging with residential customers across the U.S. interested in upgrading or signing up for telecom services and home security packages.
Your Key Responsibilities:
- Upsell and cross-sell telecom and home security packages to maximize revenue opportunities.
- Respond to inbound calls and inquiries from residential customers, providing expert advice on telecom services and home security solutions.
- Build rapport and establish a consultative relationship with customers to understand their needs and preferences.
- Educate customers about the range of telecom and home security services offered by major Internet Service Providers.
- Recommend tailored solutions that align with customers' requirements and demonstrate the value of our services.
- Process sales orders accurately and efficiently while ensuring compliance with company policies and procedures.
- Maintain up-to-date knowledge of industry trends, product offerings, and competitive landscape.
- Meet and exceed individual and team sales targets and performance metrics.
- Collaborate closely with the sales team, customer support, and other departments to provide a seamless customer experience.
Requirements:
- Proven track record in inbound sales, preferably in the telecom or home security industry.
- Basic technical knowledge related to internet, TV, and home security systems.
- Excellent English communication and interpersonal skills.
- Ability to work night shifts.
- Strong negotiation and persuasive abilities.
- Outstanding negotiation and objection-handling skills.
- Strong organizational and time management abilities.
- Positive attitude, resilience, and willingness to adapt to changing situations.
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