
E-commerce Operations Specialist
3 days ago
Hiring Horizon Tech's E-commerce Operations Specialist role, you'll drive e-commerce growth and customer satisfaction.
The ideal candidate will oversee daily operations, implement new features, monitor e-commerce activities, and update business process documentation.
Key Responsibilities
- Daily operation oversight for the e-commerce program, focusing on revenue growth, customer retention, and new customer acquisition.
- Implementing new features and functionalities for the e-commerce platform, including project scope definition, plan execution, process development, and customer testing.
- Monitoring e-commerce activities daily to ensure smooth operations.
- Updating and maintaining business process documentation, including user guides and training materials.
- Staying informed on customer journeys, profiles, industry competitors, and evolving customer needs to identify opportunities for process improvements.
- Offering strategic recommendations to enhance the digital shopping experience and simplify interactions on e-commerce platforms.
- Collaborating across teams to develop strategies aimed at optimizing the online purchasing experience.
- Utilizing analytics, website tools, and customer feedback to inform and implement ongoing improvements to the user experience.
- Establishing and tracking key performance indicators (KPIs) to evaluate initiative success and present results to stakeholders.
- Proposing innovative methods to promote and expand online sales growth.
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