Ecommerce Order Fulfillment Specialist

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary

We are seeking a detail-oriented and customer-focused individual to handle the entire order life cycle for our online sales. This role involves managing orders, responding to customer inquiries, and resolving any issues that may arise.

About the Role
  • Key Responsibilities:
  • Order Management: Handle orders from receipt to delivery, ensuring timely and accurate processing.

  • Customer Communication: Respond to customer inquiries via phone, email, chat, or social media, providing solutions to their queries and issues.

  • Inventory Management: Manage stock levels, ensure availability of inventory, and report on stock movements.

  • Logistics and Transit Issues: Identify and resolve logistics-related problems in real-time, ensuring seamless delivery of products.

  • Product Reporting: Prepare product reports by collecting and analyzing customer information, providing insights for business growth.

  • Listing and Product Data: Maintain accurate online listings of products on marketplaces like eBay, Amazon, Gumtree, etc., and update product data as necessary.

Requirements
  • Qualifications:
  • Education: Master's degree in Business Administration or Information Technology.

  • Experience: At least 2 years of experience in order fulfillment, customer service, or a related field.

  • Skills: Proficiency in MS Excel, MS Word, and social media platforms; strong multitasking, communication, and problem-solving skills.



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