Auditing and Quality Lead

6 days ago


Lahore, Punjab, Pakistan SupportFinity™ Full time

We are looking for an experienced Auditing and Quality Lead to join our team at SupportFinity™.

In this role, you will be responsible for evaluating sales calls, identifying areas for improvement, and providing coaching to our sales team to enhance their performance.

Key Responsibilities
  • Evaluate sales calls for adherence to company scripts, compliance, and service standards.
  • Identify trends and areas for improvement in agent performance through call evaluations.
  • Provide constructive feedback and coaching to enhance sales representatives' performance.
  • Generate detailed reports on call quality and recommended corrective actions.

The successful candidate will have a strong understanding of telecom services and related sales processes, as well as experience in quality assurance, call auditing, or sales coaching.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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