
Senior Client Liaison Manager
1 week ago
MBA (Business Administration, HR or Marketing) degree holder required for a role involving providing guidance, information and assistance to clients on Zafar Securities services.
Key Responsibilities- Deliver exceptional client satisfaction through prompt and effective service provision.
- Evaluate and enhance the quality of services offered by analyzing client feedback.
- Cultivate strong relationships with clients via multiple communication channels.
- Investigate and resolve complex client complaints in a timely and satisfactory manner.
- Develop and implement strategies to gather valuable insights from client feedback.
- Possess excellent interpersonal and problem-solving skills.
- Demonstrate creative thinking and motivational abilities.
- Showcase ability to work efficiently under pressure.
- Basic knowledge of social media platforms is necessary.
- Prior experience in trading (shares/commodities) is preferred.
Zafar Securities (Pvt) Ltd., incorporated in 1999, is a licensed Trading Right Member of the Lahore Stock Exchange Ltd and a Universal Commodity Membership Right Holder of Pakistan Mercantile Exchange Ltd (PMEX).
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