Cloud Infrastructure Architect

Technical Account Manager Job Description:

We are seeking a highly skilled Technical Account Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, helping them achieve their goals and objectives through the use of our cloud platform.

Your primary focus will be on partnering with our most critical business customers, understanding their needs, and providing them with tailored solutions to drive growth and success. You will work closely with internal teams, such as Engineering and Support, to ensure seamless customer experiences and resolve any technical challenges that may arise.

To succeed in this role, you must have a passion for technology and a deep understanding of cloud infrastructure, Linux, distributed systems, and automation. Strong analytical skills, excellent communication abilities, and a customer-centric approach are essential for this position.

Responsibilities:

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• Technical Consultation & Architecture Design:">
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  • Develop and maintain expertise in DigitalOcean's product portfolio and the evolving cloud ecosystem.">
  • Design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.">
  • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.">
  • Maintain knowledge of cloud infrastructure best practices and recent technologies through regular attainment and maintenance of important cloud technology certifications and coursework.">
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• Proactive Customer Engagement & Growth:">
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  • Manage and maintain key accounts.">
  • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.">
  • Conduct Quarterly Business Reviews (QBRs) with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.">
  • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.">
  • Collaborate with internal teams to align customer needs with strategic goals.">
  • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.">
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• Advocacy & Cross-Functional Collaboration:">
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  • Act as the voice of the customer within the organization, ensuring their needs are represented in product development and support processes.">
  • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.">
  • Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean's offerings to customers.">
  • Contribute to internal and external technical documentation, providing training for teams and partners to ensure knowledge transfer.">
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• Tooling & Efficiency:">
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  • Develop tools and scripts to streamline technical engagements, improving efficiency of Technical Account Management functions.">
  • Stay current with industry trends and best practices to continuously enhance customer engagement strategies.">
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Requirements:

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• Technical Expertise:">
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  • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.">
  • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).">
  • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.">
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).">
  • Proven track record of successfully troubleshooting technical problems.">
  • Familiarity with version control (e.g., Git), SQL, and basic database administration, CI/CD tools, and AI/ML infrastructure principles.">
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• Customer-Centric Approach:">
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  • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.">
  • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.">
  • Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.">
  • Experience advocating for customer needs and translating feedback into actionable insights.">
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• Communication Skills:">
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  • Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.">
  • Ability to create and deliver technical presentations and training sessions that resonate with customer needs.">
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• Adaptability & Initiative:">
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  • Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.">
  • Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.">
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Benefits:

We offer a competitive salary range based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.

Diversity & Inclusion:

We value diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.