Technical IT Specialist

1 week ago

Karachi, Sindh, Pakistan beBeeITProfessional Full time $80,000 - $120,000
Job Description

We are seeking a skilled IT professional to provide technical support and enhance our IT infrastructure. The ideal candidate will be able to configure, troubleshoot, and maintain systems while providing exceptional customer service.

Key Responsibilities:
  • Provide efficient and effective assistance with information technology systems.
  • Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
  • Listen attentively to customers' questions and concerns and offer optimal solutions.
  • Prioritize customer satisfaction in all communications and direct unresolved issues to next-level personnel.
  • Work with desktop support engineers to provide customers with superior service.
  • Configure, install, support, and maintain IT hardware and software including PCs, laptops, desk printers, copiers, Windows operating systems, Linux, applications software, databases, virtualization systems.
  • Coordinate with customers to plan and implement software upgrade actions and OS installations.
  • Responsible for Helpdesk Support on desktop software and hardware and work with service providers in case of hardware failure.
  • Follow up procurement delivery of hardware and software required by users.
  • Direct contribution to operational permanent control framework.
  • Provide second-line support to employees.
  • Level two support for server Dell HP Cisco network infrastructure and PaloAlto NGFW environment.
  • Take responsibility for projects as assigned timelines and deliverables.
Requirements:
  • 2-5 years of experience in medium to large enterprises.
  • Bachelor's degree in Computer Science or related field from a reputable university.
  • Training or certification like CompTia A+ MCSE CCNA VMWare AWS Azure or equivalent is highly desirable.
  • Hands-on experience with IT Service Management tools like Servicenow ManagEngine Jira Service Manager is highly desirable.
  • Excellent problem-solving and analytical skills.
  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
  • The ability to break down technological processes and deliver clear step-by-step instructions.
  • Patient-friendly demeanor with a great aptitude for listening.
  • Strong verbal and written communication skills.
  • Commitment to providing exceptional customer service.
  • Passion for problem-solving and customer service.
  • Tech-savvy with experience working in a tech-related field.
  • Ability to diagnose and resolve a variety of technical issues.
  • Team-oriented mindset with an openness to constructive feedback.
  • Eagerness to learn new technologies and systems.
  • Experience working as an IT help desk technician or in a similar customer support role.

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