Expert Technical Specialist

1 week ago

Karachi, Sindh, Pakistan beBeeTechnical Full time 800,000 - 1,200,000

We are seeking a highly skilled technical specialist to provide top-notch support and assistance to clients experiencing issues with premium software.

Key Responsibilities:

  • Ensure smooth setup and optimal performance of licensed software by installing and configuring it correctly.
  • Troubleshoot errors and activation issues in a timely and efficient manner, providing prompt resolutions to clients.
  • Offer remote and on-site technical support to clients, ensuring their needs are met and they are satisfied with the service received.
  • Provide guidance on best practices for using software, helping clients get the most out of their investment.
  • Maintain accurate records of support requests and solutions, ensuring seamless communication with clients and internal stakeholders.

Requirements:

  • Prior experience in software installation and troubleshooting is essential.
  • Familiarity with Windows and Mac OS operating systems is required.
  • Knowledge of remote tools such as TeamViewer and AnyDesk is necessary for effective support delivery.

About the Role:

This role requires a strong problem-solving skills, excellent communication skills, and a customer-centric approach. The successful candidate will be responsible for delivering high-quality technical support and contributing to the growth and success of our organization.

Benefits:

The successful candidate will receive competitive compensation, comprehensive training, and opportunities for professional development and growth.

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