Policy and Procedure Developer

6 days ago


Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

Job Summary: Regulatory compliance specialists play a crucial role in ensuring that organizations comply with relevant laws and regulations. We are seeking a highly experienced regulatory compliance specialist to join our team at Sui Southern Gas Company Limited.

Responsibilities:

  • Review and Evaluate Complaints: Review responses on consumer complaints received from OGRA while ensuring compliance with standard rules and regulations.
  • PUG Compliant Actions: Evaluate Passing Unregistered Gas (PUG) complaints and take necessary actions required for resolving the complaints as per the standard rules and regulations.
  • Gas Theft Claims: Review cases of gas theft claims and obtain relevant documents required to ensure compliance with OGRA's approved procedures.
  • Billing Justification: Oversee evidence required to justify billings and prepare responses for OGRA.
  • Documenting Responses: Provide support in documenting responses to OGRA related queries and complaints under complaints resolution regulations procedures.
  • Closed Case Files: Ensure departments provide relevant feedback and case files are stored for future references.
  • Complaint Resolution Structure: Implement measures for improving the structure for complaints resolution and complaint management.
  • Regulatory Obligations: Assess regulatory and statutory obligations are met, including accurate and timely processing within the framework of the regulations for review by senior management.
  • Status Updates: Ensure timely, periodic status updates to complainants, respondents and higher management/board as appropriate, in ongoing case resolution processes.

About Our Organization:

We are a leading organization dedicated to providing exceptional services in the industry. We are committed to upholding the highest standards of integrity and professionalism in all our endeavors.



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