
Policy and Procedure Developer
6 days ago
Job Summary: Regulatory compliance specialists play a crucial role in ensuring that organizations comply with relevant laws and regulations. We are seeking a highly experienced regulatory compliance specialist to join our team at Sui Southern Gas Company Limited.
Responsibilities:
- Review and Evaluate Complaints: Review responses on consumer complaints received from OGRA while ensuring compliance with standard rules and regulations.
- PUG Compliant Actions: Evaluate Passing Unregistered Gas (PUG) complaints and take necessary actions required for resolving the complaints as per the standard rules and regulations.
- Gas Theft Claims: Review cases of gas theft claims and obtain relevant documents required to ensure compliance with OGRA's approved procedures.
- Billing Justification: Oversee evidence required to justify billings and prepare responses for OGRA.
- Documenting Responses: Provide support in documenting responses to OGRA related queries and complaints under complaints resolution regulations procedures.
- Closed Case Files: Ensure departments provide relevant feedback and case files are stored for future references.
- Complaint Resolution Structure: Implement measures for improving the structure for complaints resolution and complaint management.
- Regulatory Obligations: Assess regulatory and statutory obligations are met, including accurate and timely processing within the framework of the regulations for review by senior management.
- Status Updates: Ensure timely, periodic status updates to complainants, respondents and higher management/board as appropriate, in ongoing case resolution processes.
About Our Organization:
We are a leading organization dedicated to providing exceptional services in the industry. We are committed to upholding the highest standards of integrity and professionalism in all our endeavors.
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