Global Key Account Manager
1 day ago
You will be part of our Air Logistics team at Kuehne & Nagel Logistics, adding your operational and service expertise and skills to the delivery of customer and operational excellence.
Your RoleYour primary objective is to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care teams and customer expectations are well understood before commencing operations.
Your Responsibilities- You will achieve this by working with various internal stakeholders while focusing on the following key objectives:
- To participate in customer implementation and onboarding processes ensuring a full understanding of customer expectations and agreed processes; aligning service flexibility with process compliance to achieve win-win.
- To act as the bridge between the CCL team and customer to fulfill customer requirements while representing our interests.
- To participate in setting up standard operating procedures (SOP), key reporting structures and customer deliverables to ensure service delivery monitoring and identification of improvement areas.
- To initiate report automation where possible, ensuring accuracy, consistency and timeliness.
- To organize and lead customer reviews, strategically seeking management participation where needed.
Required qualifications include graduation and 6-8 years of relevant experience.
Strong operational skills and knowledge of the processes and guidelines are essential for success in this role.
The ability to manage stakeholder and customer relationships is crucial for delivering excellent customer service.
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