
Support Associate
7 days ago
We are seeking an ambitious and detail-oriented Customer Support Associate to join our team.
Job OverviewThis role involves managing customer inquiries via various channels, providing information about our services, and maintaining detailed records of customer interactions.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist clients with account-related questions and issues, ensuring their queries are resolved efficiently.
- Provide information about our services, including pricing and features.
- Maintain accurate and up-to-date records of customer interactions.
- Collaborate with team members to resolve complex issues and improve overall customer satisfaction.
The ideal candidate will possess excellent communication skills, both written and verbal. They should be proficient in Microsoft Office and basic accounting concepts, with strong problem-solving abilities and attention to detail.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Familiarity with customer relationship management (CRM) software is a plus.
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