
Customer Relationship Sales Specialist
1 week ago
Job Summary:
- We are seeking a skilled Customer Relationship Sales Specialist to promote our products and services over the phone.
About the Role:
The ideal candidate will be responsible for generating sales by contacting potential customers, informing them about products or services, and maintaining strong customer relationships.
Key Responsibilities:
- Contact potential customers to inform them about products or services using provided scripts.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process orders accurately.
- Handle customer grievances to preserve the company's reputation.
- Keep records of calls and sales, noting useful information.
Requirements:
- Proven experience as a telesales representative or in a sales/customer service role.
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
- Excellent knowledge of Arabic.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- High school diploma; a Bachelor's degree will be a plus.
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