
Translation Team Director
1 day ago
Translation Empire is a global leader in translation and localization services. We pride ourselves on delivering high-quality services that meet the unique needs of our clients.
Our team of experienced professionals is dedicated to providing exceptional customer service and ensuring timely delivery of projects. We are committed to innovation, quality, and customer satisfaction.
We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment that fosters growth, learning, and teamwork.
Job Summary:The Strategic Operations Manager will be responsible for managing a department of 50-60 employees, overseeing the execution of department operations, and ensuring efficient resource management.
This role requires strong leadership skills, excellent communication, and a collaborative approach to team management. The Strategic Operations Manager will be expected to establish and monitor customer service standards, conduct regular progress and development meetings, and provide guidance and support to staff members.
In addition, the Strategic Operations Manager will be responsible for implementing company policies and procedures, conducting regular reviews of KPIs, and identifying workable areas for improvement.
Responsibilities:The successful candidate will be responsible for the following:
- Managing a department of 50-60 employees
- Oversight of department operations and resource management
- Establishing and monitoring customer service standards
- Conducting regular progress and development meetings
- Providing guidance and support to staff members
- Implementing company policies and procedures
- Conducting regular reviews of KPIs
- Identifying workable areas for improvement
To be considered for this role, candidates should possess a minimum of 5-8 years of experience managing different teams and departments, with a proven track record in international recruitment, customer support & services, business operations, call center operations, and project management.
Candidates should demonstrate strong leadership skills, excellent communication, and a collaborative approach to team management. A thorough understanding of process creation and revamp, project management, situation handling, and problem-solving abilities are essential for success in this role.
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