Business Intelligence Analyst

2 weeks ago

Hyderabad City Taluka, Pakistan beBeeWorkforce Full time 900,000 - 1,200,000
Workforce Analyst Role

We are seeking a highly analytical individual to join our team as a Workforce Analyst. As a key member of our organization, you will play a pivotal role in analyzing workforce metrics, forecasting staffing needs, and ensuring optimal scheduling to meet business objectives.

This is an exciting opportunity for a strategic thinker with a strong analytical background and excellent communication skills. You will work closely with cross-functional teams to develop and maintain accurate forecasting models, create and manage employee schedules, and monitor real-time performance.

The ideal candidate will possess a Bachelor's degree in business administration, Statistics, Human Resources, or a related field, with a minimum of 4 years of experience as a Workforce Analyst in the BPO industry. They will be proficient in advanced data analysis tools and techniques, including SQL, Power BI, and Tableau.

Responsibilities
  • Analyze and interpret workforce data to identify trends and provide actionable insights.
  • Develop and maintain accurate forecasting models to predict volumes, handle times, and staffing requirements.
  • Create and manage employee schedules to ensure adequate coverage and adherence to service level agreements (SLAs).
  • Monitor real-time performance and adjust staffing plans as needed to maintain operational efficiency.
  • Create, develop and maintain SQL and Power BI dashboards.
  • Collaborate with Secure Facility Operations and Operational Excellence teams to optimize workforce utilization.
  • Prepare and present regular reports on workforce performance, including productivity, attendance, and adherence metrics.
  • Assist in the development and implementation of workforce management tools and technologies.
  • Ensure compliance with labor laws and organizational policies related to scheduling and staffing.
Qualifications
  • Bachelor's degree in business administration, Statistics, Human Resources, or related field.
  • Minimum of 4 years of experience as a Workforce Analyst in the BPO industry.
  • Excellent in advanced data analysis tools and techniques (e.g., SQL, Power BI, Tableau).
  • Professional experience in Power BI dashboards creation.
  • Proficiency in MS Office Suite.
  • Certification in workforce management (e.g., CWPP, CWPM) is a plus.
  • Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
  • Excellent organizational and time management skills.
  • Effective communication and interpersonal skills.
  • Fluency in written & spoken English is a must.
  • Ability to work under pressure and adapt to changing business needs.
  • Detail-oriented with a strong commitment to accuracy.
Additional Information

We value diversity and inclusion in our hiring process and welcome applications from candidates from all backgrounds.

We are committed to creating a positive and supportive work environment that fosters growth and development.

  • Business Intelligence Analyst

    6 days ago

    Quetta City Tehsil, Pakistan beBeeAnalytical Full time $45,000 - $75,000

    Business Intelligence AnalystWe are seeking a skilled Business Intelligence Analyst to support our client engagement team in analyzing, defining, and executing strategies to achieve strategic goals.The ideal candidate will use strong research and communication skills to deliver project results through data analysis, interpretation, and reporting. Key...

  • Market Intelligence Analyst

    6 days ago

    Peshawar City Tehsil, Pakistan beBeeResearch Full time 4,000,000 - 8,000,000

    Our organization seeks a highly skilled professional to assume the role of Market Intelligence Analyst.Job Responsibilities:To conduct in-depth research on companies, examining their business models, financials, and areas of operation.Analyze industries and markets to identify key trends and valuable insights.Compile daily reports detailing research...

  • Business Intelligence Researcher

    6 days ago

    Hyderabad City Taluka, Pakistan beBeeResearch Full time 4,000,000 - 8,000,000

    Business intelligence is crucial in today's competitive market. We are looking for an individual to conduct research on companies to understand their business area, financials, and model.Job RoleConduct thorough research on diverse businesses to comprehend their industry landscape, revenue streams, and operational models.Investigate various sectors,...

  • Data Analyst Trainee Opportunity

    6 days ago

    Hyderabad City Taluka, Pakistan beBeeDataScience Full time 6,000,000 - 8,000,000

    Job OverviewThe role of a data analyst trainee involves assisting in the development and implementation of data analytics projects.Responsibilities include creating tasks and projects in business intelligence, arranging workshops, researching and developing in the field of data science to support job readiness, meeting with candidates, reporting on new...

  • Strategic Business Analyst

    1 week ago

    Hyderabad City Taluka, Pakistan beBeeBusiness Full time $100,000 - $150,000

    Job OverviewWe are seeking an experienced Business Analyst to join our team, focusing on analyzing and translating business requirements into ServiceNow-enabled solutions that enhance process effectiveness and service delivery.This role demands a high level of functional expertise, technical understanding, and stakeholder engagement to ensure successful...

  • Senior Data Analyst

    2 weeks ago

    Hyderabad City Taluka, Pakistan Qurium Solutions Inc Full time $90,000 - $120,000 per year

    We are seeking a highly skilled and business-minded Senior Data Analyst to join our Economic Impact Delivery team. This role is responsible for advanced data analysis, forecasting, and generating high-quality reporting to support strategic business and customer insights. The ideal candidate is an analytical thinker who thrives on solving complex problems,...

  • Workforce Analyst

    2 weeks ago

    Hyderabad City Taluka, Pakistan LXT Full time

    OverviewLXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than...

  • Senior Business Operations Analyst

    1 week ago

    Hyderabad City Taluka, Pakistan beBeeAnalysis Full time 2,010,000 - 3,010,000

    Production Systems Analyst PositionWe are seeking a highly skilled Production Systems Analyst to join our team.This is a critical role that requires the ability to analyze and resolve complex production incidents and service requests.The successful candidate will be responsible for managing customer escalations, tracking key metrics, and researching trends...

  • Azure Databricks/Senior Business Analyst

    6 days ago

    Hyderabad City Taluka, Pakistan HSBC Full time

    OverviewSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest...

  • Business Growth Analyst

    2 weeks ago

    Hyderabad City Taluka, Pakistan beBeePerformance Full time 600,000 - 1,200,000

    Job OpportunityWe are seeking a highly skilled and experienced professional to join our team as a Performance Analyst. In this role, you will be responsible for driving business growth by leveraging data analytics to inform strategic decisions.As a key member of our team, you will have the opportunity to work on a wide range of projects, from developing...