Senior Business Operations Analyst

17 hours ago

Hyderabad City Taluka, Pakistan beBeeAnalysis Full time 2,010,000 - 3,010,000
Production Systems Analyst Position

We are seeking a highly skilled Production Systems Analyst to join our team.

This is a critical role that requires the ability to analyze and resolve complex production incidents and service requests.

  • The successful candidate will be responsible for managing customer escalations, tracking key metrics, and researching trends to prevent issues.
  • They will also manage technology group transition plans, diagnose system failures, and implement solutions.
  • In addition, they will ensure documentation is updated in system management tools, conduct application readiness tests, and provide critical support coverage on a rotating basis.
Key Responsibilities
  1. Manage customer escalations and issue triage efficiently.
  2. Track and report key metrics.
  3. Research trends to prevent issues by collaborating with experts to implement fixes.
  4. Manage technology group transition plans.
  5. Diagnose system failures and implement solutions; communicate key customer updates to management.
  6. Ensure documentation is updated in the system management tools.
  7. Conduct application readiness tests post-maintenance and provide critical support coverage on a rotating basis.
  8. Utilize SQL, MAXL, and other programming languages for issue diagnosis and resolution.
  9. Engage in network troubleshooting and monitor application performance, making updates as needed.
  10. Train customers and enforce security policies consistently.
  11. Work closely with management to develop and enhance application processes and internal procedures.
Requirements and Qualifications

The ideal candidate will have:

  • Bachelor's degree in MIS/CIS or Computer Science preferred, or equivalent business or technology education/training/experience.
  • At least 5 years combined technical and functional business experience.
  • Minimum of 3 years Information Technology experience.

The successful candidate will possess advanced skills using the MS Office suite and process modeling tools, as well as an in-depth understanding of client-server architecture and custom web application development projects.

What We Offer

A dynamic and inclusive work environment that values diversity and promotes equal opportunities for all employees.

Competitive salaries, benefits, and opportunities for professional growth and development.

An equal opportunity employer welcoming applications from qualified candidates who share our values and commitment to excellence.

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