IT Managed Services Delivery Director

1 day ago

Lahore, Punjab, Pakistan beBee Careers Full time

Seeking a highly experienced Director to lead the delivery and growth of managed IT services for North American clients. This on-site leadership role includes overseeing remote infrastructure management, Microsoft 365 environments, and cloud services.

Key Responsibilities:
  • Lead a high-performing team in Lahore delivering managed services to North American clients.

Oversee and optimize delivery of:

  • Microsoft 365 environments (Exchange Online, SharePoint, Teams, Intune)
  • Cloud Platforms: Azure and AWS (IaaS, PaaS, identity, security, backup/disaster recovery)
  • Establish, track, and report KPIs and SLAs to ensure consistent service delivery.

Sales Enablement & Business Growth:

  • Educate and support the sales team with technical knowledge and service definitions.
  • Own the managed services sales forecast, working with sales and finance to project revenue targets.
  • Collaborate on deal shaping and technical pre-sales, supporting RFPs and client meetings.

Statements of Work & Pricing:

  • Generate and review Statements of Work based on technical input, ensuring clarity in scope, deliverables, and dependencies.
  • Develop pricing models aligned with service tiers, resourcing plans, and customer requirements.

Client & Stakeholder Engagement:

  • Serve as a senior escalation point for operational issues and executive engagement.
  • Conduct regular service reviews and reporting with North American clients.

Operational Management:

  • Align operations with ITIL processes (incident, problem, change, capacity, asset management).
  • Lead strategic initiatives to enhance delivery efficiency and team capabilities.

The ideal candidate will have 10+ years of experience in IT services or managed services with at least 5 years in leadership roles. Proven track record managing service delivery for North American clients from an offshore location.

Strong technical background in infrastructure, Microsoft 365 administration, cloud platforms, and experience in sales support and SOW creation.

Certifications Preferred: ITIL v4 Foundation, Microsoft Certified: Azure Solutions Architect / Microsoft 365 Enterprise Administrator, AWS Certified Solutions Architect – Associate or Professional.

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