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Business Operations Lead

1 week ago

Peshawar City Tehsil, Pakistan NRSP Microfinance Bank Full time

NRSP Microfinance Bank is seeking a highly skilled and experienced Operations Manager to oversee the day-to-day operations of our branches.

The ideal candidate will have excellent supervisory skills, be able to ensure compliance with policies and procedures, and deliver quality customer services under strict guidelines.

Key Responsibilities:
  • Supervise Operation Staff: Oversee a team of operation staff, ensuring they are working efficiently and effectively.
  • Compliance and Risk Management: Ensure that all operational activities comply with NRSP Microfinance Bank's policies and procedures, as well as regulatory requirements.
  • Customer Service: Deliver high-quality customer service to clients, meeting their needs and resolving any issues promptly.
  • Branch Maintenance: Maintain the upkeep of the branch, including facilities management and maintenance.
  • Discipline and Performance: Ensure discipline among branch staff and maintain high standards of performance.