Service Management Expert

5 days ago


Lahore, Punjab, Pakistan Virtual Force Inc. Full time
Why Choose Us
Virtual Force Inc. is a dynamic and innovative technology company that provides cutting-edge solutions to businesses. As an IT Service Management (ITSM) professional, you will have the opportunity to work with a talented team of experts and contribute to the development of our IT service management processes and practices.

Job Responsibilities
  • Develop and implement effective IT service management processes and best practices.
  • Manage and improve incident, problem, change, and release management processes.
  • Lead and develop the ITSM team, ensuring high performance and continuous improvement.
  • Collaborate with stakeholders to align ITSM strategies with business objectives.
  • Implement and maintain ITIL best practices across the organization.
  • Monitor and report on key performance indicators (KPIs) for IT services.
  • Manage vendor relationships and contracts related to ITSM tools and services.

Requirements
  • Proven experience in managing ITSM processes in a medium to large-scale organization.
  • Strong knowledge of ITSM tools and technologies.
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.


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