Front Desk Officer

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Front Desk Officer

Description
This is an exciting opportunity to work in a dynamic environment as the first point of contact for visitors. The successful candidate will be responsible for welcoming guests, greeting people who visit the office, and providing exceptional customer service.

Key Responsibilities
- Maintain a tidy and presentable front desk with all necessary materials.
- Greet and welcome guests, ensuring a positive first impression.
- Answer questions and address complaints in a professional and courteous manner.
- Handle incoming calls, redirect them or take messages as required.
- Receive letters, packages, etc., and distribute them efficiently.
- Prepare outgoing mail by drafting correspondence and securing parcels.
- Check, sort, and forward emails in a timely manner.
- Manage work orders and follow-ups, serving as the primary point of contact.
- Oversee vendors for lunch and fruits, ensuring smooth operations.
- Conduct daily cleaning, inspections, and maintain checklists for all sites, including monthly FE inspection and QHSE checklist.
- Manage and keep track of office supplies and inventory, minimizing waste and optimizing resources.
- Oversee daycare cleaning, dry cleaning, and related duties, where applicable.
- Handle complaints related to female/disability/shower rooms/executive washrooms, providing empathetic support.
- Manage health zone laundry, where applicable.
- Oversee staff overtime management, ensuring fairness and equity.
- Manage inventory and checklist for first aid boxes, guaranteeing preparedness.
- Book and manage meeting rooms, facilitating efficient use of space.
- Maintain inventory of spare parts for critical office equipment and coordinate maintenance, preventing downtime.
- Manage MD room, maintaining confidentiality and discretion.
- Manage crockery for the cafeteria, ensuring cleanliness and organization.

Qualifications
- Must be able to perform all essential duties satisfactorily, with reasonable accommodations made for individuals with disabilities.
- General Education Degree; Bachelor's degree in any field preferred, with a minimum of 2 years of experience.
- Excellent communication skills, enabling understanding of instructions, correspondence, and memos, and effective presentation of information to departments or groups.
- Basic understanding of financial terms, principles, and ability to calculate simple figures like percentages.
- Ability to understand and execute general instructions, solve standard problems, and demonstrate basic analytical skills.
- Familiarity with office machines; knowledge of office management and basic bookkeeping; proficiency in MS Office (Excel, Word); customer service orientation; intermediate skills in Outlook and internet/intranet.

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