Customer Experience Strategist

3 days ago


Lahore, Punjab, Pakistan Elegant Menswear Full time
Job Overview

Elegant Menswear is seeking a highly skilled Customer Relationship Manager to join our team.

Responsibilities
  • Executing customer services operations including:
    • Obtaining and verifying customer information
    • Providing educational content about loyalty programs and promotions
    • Processing and dispatching club cards
    • Following up on club card activations
    • Responding to inquiries regarding club cards and active promotions
    • Developing marketing campaigns
    • Managing customer invitations
    • Handling customer complaints and suggestions
  • Liaising and arranging corporate meetings for the Marketing Head
  • Conducting research on the latest trends and updating summaries for the Marketing Head
  • Communicating with target audiences and managing customer relationships
  • Liaising with designers and printers
  • Organizing photo shoots
  • Arranging effective distribution of marketing materials
  • Maintaining and updating customer databases
  • Conducting market research such as customer questionnaires and focus groups
  • Contributing to and developing marketing plans and strategies
  • Managing publication of publicity material to maximize brand promotion
  • Creating new innovative ways to communicate the company message to existing customers
  • Supporting the marketing head in day-to-day marketing activities
  • Planning, developing, and delivering campaigns as agreed within timescales
  • Executing outbound activities in line with team objectives
  • Conducting customer service surveys as per requirements
  • Developing promotional opportunities and ideas from conception through to delivery

Candidates are encouraged to apply their skills and experience to this role.



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