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3 days ago
We are seeking a highly skilled Help Desk Operations Expert to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our end-users.
Responsibilities:
- Provide Tier 1 and Tier 2 support, aiming to consistently exceed expectations by supporting applications across our geographically dispersed operating units.
- Actively monitor Security Operations Center (SOC) alerts and collaborate with escalation resources to mitigate and resolve Tier 1 and 2 security issues.
- Develop and adhere to procedures and policies.
About the Role
This is an excellent opportunity for a motivated and organized individual to develop their skills in IT service management and technical support.
Requirements
- Strong familiarity with Microsoft 365 applications like Word, SharePoint, Excel etc.
- Skilled in Windows 10/11 OS.
- Excellent collaboration skills. Must be a team player.
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