Flight Sales Consultant

1 day ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Flight Sales Consultant

Cheap flights and affordable airfare are in high demand. We are seeking a skilled individual to join our sales team as a Flight Sales Consultant. This role involves assisting customers in finding the best flight deals for their travel needs, providing expert advice, excellent service, and tailored solutions to ensure a seamless and enjoyable booking experience.

About the Role:

We are looking for a passionate and dynamic individual to engage with customers via phone, email, and other communication channels to understand their travel requirements and preferences. The ideal candidate will have proven experience in a sales or customer service role, preferably within the travel industry.

Key Responsibilities:

  • Customer Engagement: Engage with customers to understand their travel needs and preferences.
  • Flight Options: Provide personalized flight options and itineraries based on customer needs, budget constraints, and destination interests.
  • Promotional Deals: Offer promotional deals and special packages to entice customers and encourage them to book.
  • Industry Knowledge: Stay up-to-date with the latest airline offers, travel trends, and industry developments to provide accurate and relevant information for customers.
  • Booking Process: Handle booking inquiries, process payments, and issue tickets efficiently and accurately.
  • Customer Follow-up: Follow up with customers post-booking to confirm details, provide additional assistance, and address any concerns.
  • Customer Relationships: Build and maintain strong customer relationships to encourage repeat business and positive word-of-mouth referrals.
  • Team Collaboration: Collaborate closely with the sales team and other departments to achieve company sales targets and overall objectives.
  • Company Policies: Maintain a comprehensive understanding of the company's booking system and policies to provide seamless customer service.
  • Issue Resolution: Assist in resolving customer complaints and issues in a professional and timely manner.
  • Sales Strategies: Contribute to team meetings and brainstorming sessions to optimize sales strategies and enhance the customer experience.

Requirements:

  • Proven Experience: Proven experience in a sales or customer service role, preferably within the travel industry.
  • Communication Skills: Outstanding communication skills with a strong command of the English language, both written and verbal.
  • Interpersonal Skills: Excellent interpersonal skills and the ability to connect with customers to understand their needs.
  • Travel Knowledge: In-depth knowledge of travel destinations, airline routes, and current trends in the travel industry.
  • Technical Skills: Familiarity with reservation systems and booking platforms (experience with Amadeus, Sabre, or similar systems is a plus).
  • Computer Literacy: Strong computer literacy and proficiency in Microsoft Office applications.
  • Attention to Detail: Attention to detail and accuracy in handling booking inquiries, payments, and ticketing processes.
  • Pressure Management: Ability to work under pressure and meet sales targets while maintaining a positive attitude.
  • Flexibility: Flexibility to work on a rotating schedule, including weekends and holidays, to accommodate customer demands.
  • Passion for Travel: A passion for travel and a genuine desire to assist customers in creating unforgettable travel experiences.

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