
Flight Assistant
2 days ago
Job Summary:
">We are seeking a highly skilled and motivated individual to join our team as a Booking Support Specialist. As a key member of our customer service team, you will be responsible for assisting customers in booking flights, hotels, car rentals, and packages.
">Your Key Responsibilities:
">- ">
- Handle incoming calls from customers in an efficient and professional manner.">
- Assist customers in booking travel arrangements according to their preferences.">
- Provide accurate information about travel destinations, prices, and availability.">
- Resolve customer complaints or concerns and escalate complex issues to the appropriate department.">
- Upsell additional services, such as travel insurance, to enhance customer experience.">
- Ensure all bookings are accurately recorded and efficiently processed in the system.">
- Follow up with customers regarding any changes or updates to their travel itinerary.">
- Keep updated with industry trends and travel regulations to provide the most relevant information to customers.">
- Meet or exceed personal and team targets for customer satisfaction and sales.">
Requirements:
">To be successful in this role, you will need:
">- ">
- Excellent verbal and written communication skills in English.">
- Strong interpersonal skills with the ability to build rapport with customers.">
- Problem-solving and conflict resolution abilities.">
- Ability to multitask and work under pressure in a fast-paced environment.">
- Detail-oriented with strong organizational skills.">
- Proficient in using computer systems and navigating multiple applications simultaneously.">
- Ability to work independently and as part of a team.">
- A degree in Hospitality, Travel, Tourism, Business, or a relevant field.">
About Us:
">We are a leading online travel agency offering flights, hotels, car rentals, packages, and Umrah journeys. With over four years of experience, we have built a reliable travel website and cutting-edge technology to provide the best travel solutions.
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