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Domestic Support Agent

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Customer Support Role

We require a dedicated customer support professional to interact with customers via chat and/or email. The ideal candidate will possess strong communication skills, proficiency in MS Office, flexibility, and a customer-centric attitude.

Responsibilities

  1. Respond promptly to customer inquiries via chat and email.
  2. Provide real-time support to resolve customer issues efficiently.
  3. Document customer interactions, including questions, problems, answers, and solutions.
  4. Coordinate email communications with customers.
  5. Evaluate situations that require escalation to relevant teams internally and externally.

Specifications and Benefits

To excel in this role, you should have a minimum of graduation level education, excellent communication skills, proficiency in MS Office, flexibility, and a customer-centric attitude. We also offer various benefits, including medical insurance, permanent employment status, provident fund, internal job opportunities, annual leaves, leaves encashment, referral bonus, and company pick-up and drop services.