Domestic- Customer Support Executive

7 days ago

Islamabad, Islamabad, Pakistan ibex Full time

Overview
We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Responsibilities

  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests. Ideally, aim for First Contact Resolution (FCR).
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

What Makes You A Good Fit For This Job?
This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job We are the experience you crave when you imagine the world of CX

What We Seek in You:

  • Hands-on problem-solving ability.
  • The ability to communicate technical information in a simple manner.

Job Requirements:

  • Intermediate/Bachelor's or above.
  • Good written and verbal English communication.
  • Proficiency with MS Office (particularly MS Excel and MS Word).

Learning and Takeaways:
Here @ ibex. we will help build you

  • Unlimited exposure.
  • A chance to polish your skills.
  • A great learning environment.
  • Ample experience to build a future path for yourself.
  • An opportunity to operate with a highly trained and diversified network of people.

What You Can Expect After Applying
Once you've applied, sit back, and relax while we get to work on our side You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening. Good luck

#J-18808-Ljbffr

  • Customer Support Executive

    7 days ago

    Islamabad, Islamabad, Pakistan Noetic Technologies Full time

    Customer Support Executive Noetic Technologies, Pakistan The ideal candidate is someone who is motivated, can maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries.ResponsibilitiesRespond to customer inquiries and complaints in a timely and efficient mannerProvide accurate, valid, and...

  • Customer Support Executive

    3 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    About the RoleWe are seeking customer support executives with excellent English skills to join our team. The ideal candidate will be able to listen to customer concerns, answer their questions and provide information about our products and services over the phone, emails and text.This is not a cold calling or typical call center job, but rather a role that...

  • Customer Support Executive

    4 hours ago

    Islamabad, Islamabad, Pakistan ibex Full time

    We are seeking a talented Customer Support Executive to excel in the world of CX with their wit and customer-centric attitude. In this role, you will provide satisfactory solutions to a diverse range of customer queries through written and verbal communication, maintaining a positive attitude. The Customer Support Executive within the Operations department...

  • Customer Support Executive

    5 days ago

    Islamabad, Islamabad, Pakistan Vyro Full time

    Get AI-powered advice on this job and more exclusive features.About the Role:Seeking a Customer Support Executive professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset....

  • Email & Chat Support Executive - Domestic

    2 weeks ago

    Islamabad, Islamabad, Pakistan ibexl Full time

    Job OverviewResponsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.Key ResponsibilitiesPrompt chat & email...

  • Customer Support Executive

    4 weeks ago

    Islamabad, Islamabad, Pakistan ibexl Full time

    OverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support...

  • Customer Service And Support Executives

    2 weeks ago

    Islamabad, Islamabad, Pakistan Selteq Pvt Ltd Full time

    Customer Service And Support Executives Selteq Pvt Ltd, Pakistan An exciting opportunity has arisen for an experienced Customer Support and Service Executive. The ideal candidate will have excellent communication skills and experience working in a call center.Job Shift: Second Shift (Afternoon)Job Location: Islamabad, PakistanAge: 20 - 45 YearsMinimum...

  • Customer Support

    2 weeks ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time

    Get AI-powered advice on this job and more exclusive features.Are you passionate about delivering exceptional customer service and creating positive client experiences? We're looking for a Customer Support Executive to join our growing teamKey Responsibilities:Handle customer queries via phone, email, and chat in a professional and timely mannerProvide...

  • Customer Support Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan ibex Full time

    We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive...

  • Customer/Client Support Executive – Islamabad

    2 days ago

    Islamabad, Islamabad, Pakistan CRI Group Full time

    Are you an engaging Customer/Client Support Executive?Hiring now: Customer/Client Support Executive in IslamabadPosition: Customer/Client Support ExecutiveSkills Required: Excellent spoken and listening skillsEducation: Preferably Masters from a reputable institutionPersonal Attributes:Strong personal integrity and self-motivationStrong work...