Customer Support Professional

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Description:

We are seeking a highly skilled and experienced Customer Support Professional to join our team as a Multilingual Chat Expert. The successful candidate will be responsible for providing timely and accurate support to customers via chat, ensuring a positive and professional experience.

About the Role:

  • Chat Support: Engage with customers in a friendly and professional manner to address inquiries, resolve issues, and provide product/service information.
  • Troubleshooting: Utilize comprehensive knowledge of our products/services to troubleshoot problems and offer solutions.
  • Multitasking: Handle multiple chat sessions simultaneously while maintaining high-quality responses and meeting performance metrics.
  • Documentation: Document customer interactions, feedback, and concerns to facilitate continuous improvement in our support processes.
  • Collaboration: Collaborate with other team members and departments to ensure efficient issue resolution.

Requirements:

  1. Excellent Communication Skills: Possess exceptional written and verbal communication skills in English.
  2. Customer Service Experience: Previous experience in customer service or a similar role is preferred.
  3. Problem-Solving Skills: Demonstrate strong problem-solving skills and a customer-centric approach.
  4. CRM Software Familiarity: Familiarity with CRM software and chat support platforms is a plus.
  5. Education: Graduation Fresher / Under graduation.

Benefits:

  • Competitive Compensation: A competitive salary and performance-based incentives.
  • Career Growth Opportunities: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A positive and collaborative work environment.


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