Customer Service Specialist
5 days ago
We are seeking a highly skilled and experienced Front Desk Officer to join our team. The ideal candidate will have excellent customer service skills and be able to provide exceptional support to students, faculty, and visitors.
Key Responsibilities:- Provide outstanding customer service through prompt and professional responses to inquiries and concerns.
- Maintain accurate and up-to-date knowledge of university programs and policies to effectively assist students and staff.
- Support the registration process by ensuring compliance with requirements and providing guidance as needed.
- Handle conflicts and find effective solutions through skillful communication and negotiation.
- Respond promptly to phone calls and emails in a professional and courteous manner.
- Schedule and coordinate appointments with students and staff efficiently.
- Maintain organized and confidential records of student interactions.
- Process student fee payments accurately and according to procedures.
- Conduct campus orientation sessions for new students to ensure a smooth transition.
- Collaborate with other university departments to enhance overall student support services.
- Bachelor's degree in a relevant field or equivalent experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and conflict resolution skills.
- Proficiency in Microsoft Office Suite.
- Ability to maintain confidentiality and handle sensitive information.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The chance to make a real difference in the lives of students and staff.
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