
Communication Hub Specialist
16 hours ago
Job Overview:
Main Duties- Taking incoming calls and recording vital details promptly.
- Providing timely resolutions to issues and requests through effective communication.
- Efficiently dispatching orders for goods or deliveries.
- Evaluating and prioritizing calls according to urgency and importance.
- Using radios, phones, or computers to direct crews, vehicles, or other field units to the correct locations.
- Monitoring the movement and status of field units to optimize their scheduling.
- Supplying critical information to field units regarding orders, traffic, obstacles, and requirements.
- Maintaining detailed records of calls, activities, and other relevant data within the computer system.
- Substantial experience in a dispatcher role or equivalent.
- Familiarity with technical tools, specifically CAD software.
- Demonstrated proficiency in typing speed and accuracy in data entry.
- In-depth knowledge of protocols and standards for managing crisis situations.
- Strong verbal and written communication skills in English.
- Outstanding organizational and time management capabilities.
- Active listening and sound decision-making skills.
- High school diploma is mandatory; 3-4 months of dispatching experience is desirable.
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