Communication Hub Specialist

16 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Overview:

Main Duties
  1. Taking incoming calls and recording vital details promptly.
  2. Providing timely resolutions to issues and requests through effective communication.
  3. Efficiently dispatching orders for goods or deliveries.
  4. Evaluating and prioritizing calls according to urgency and importance.
  5. Using radios, phones, or computers to direct crews, vehicles, or other field units to the correct locations.
  6. Monitoring the movement and status of field units to optimize their scheduling.
  7. Supplying critical information to field units regarding orders, traffic, obstacles, and requirements.
  8. Maintaining detailed records of calls, activities, and other relevant data within the computer system.
Essential Skills
  1. Substantial experience in a dispatcher role or equivalent.
  2. Familiarity with technical tools, specifically CAD software.
  3. Demonstrated proficiency in typing speed and accuracy in data entry.
  4. In-depth knowledge of protocols and standards for managing crisis situations.
  5. Strong verbal and written communication skills in English.
  6. Outstanding organizational and time management capabilities.
  7. Active listening and sound decision-making skills.
  8. High school diploma is mandatory; 3-4 months of dispatching experience is desirable.

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