
Remote Customer Support Specialist
2 days ago
Unlock the potential of a rewarding career in customer support with our innovative team.
Job OpportunityWe're seeking a highly skilled and empathetic individual to join our fully remote team. As a customer support specialist, you will be responsible for providing exceptional service to our customers via chat, email, or phone.
- Handle customer inquiries related to product information, order tracking, returns, and account concerns.
- Utilize Gorgias and Shopify to manage tickets and deliver fast, accurate support.
- A competitive compensation package with annual performance-based increases.
- Paid time off to ensure you can rest and recharge.
- Health and dental insurance or a health stipend to support your well-being.
- Holiday bonuses as a token of appreciation for your hard work.
- The flexibility to work from anywhere you feel comfortable.
- Excellent written and spoken English communication skills.
- At least 1 year of hands-on experience with both Shopify and Gorgias.
- Able to work independently and handle multiple conversations simultaneously.
- Empathetic, patient, and reliable when addressing customer concerns.
- A strong work ethic and attention to detail.
Simplify complex issues and empower customers with expert knowledge.
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