Remote Customer Care Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time 580,000 - 760,000

Elite Consulting USA is seeking a dedicated and empathetic customer service professional to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer care. As a customer service representative, you will be responsible for managing client and employee schedules, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date.

About this role:

  1. Act as the primary contact for clients and employees, delivering superior customer service.
  2. Assign clients to appropriate employees and efficiently manage schedules.
  3. Maintain an up-to-date list of on-call and backup staff to secure last-minute coverage.
  4. Communicate schedule updates and changes to employees clearly and promptly.
  5. Inform managers and clients of any schedule or staffing adjustments.
  6. Ensure all scheduled shifts are adequately staffed and completed, maintaining high client satisfaction.

Key qualifications:

  1. Fluent English with strong verbal and written communication skills.
  2. Ability to work independently and as part of a team.
  3. Available to work 6 days a week with 9-hour shifts (Evening and Night Shifts)
  4. Detail-oriented with excellent organizational skills.
  5. Proficient in Microsoft Word and Excel.
  6. Ability to multi-task in a dynamic, fast-paced environment.
  7. Pleasant and professional demeanor.

Benefits package:

  1. Competitive salary + weekly attendance bonus.
  2. Paid holidays.
  3. Eid bonuses.
  4. Medical allowance.
  5. Vacation time.

Why work remotely?

  1. Enjoy the flexibility of working from anywhere.
  2. Opportunity for continuous development and career advancement.
  3. Supportive environment that values empathy and outstanding customer service.

We offer a supportive environment that encourages growth and success.

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