
Client Advocate Lead
2 days ago
About Us
Techscale is a leading provider of SaaS solutions, dedicated to helping businesses succeed in today's fast-paced digital landscape. As a Client Advocate Lead, you will play a key role in delivering exceptional customer experiences, ensuring our clients achieve their goals and objectives.
Key Responsibilities
- Develop and execute customized advocacy strategies to drive customer engagement and loyalty.
- Build and maintain strong relationships with clients, leveraging your exceptional communication and interpersonal skills to ensure high levels of satisfaction.
- Provide expert-level support and guidance to clients, helping them to get the most out of our SaaS platform.
- Collaborate with cross-functional teams to identify and prioritize customer needs, driving business growth and revenue expansion.
- Develop and deliver customized training programs and workshops to enhance client knowledge and adoption of our platform.
Requirements
- A minimum of 3 years of experience in Client Advocacy, Technical Account Management, or related field.
- Excellent communication, interpersonal, and relationship-building skills, with the ability to explain complex topics in a simple and clear manner.
- Strong problem-solving skills, with a customer-centric approach and ability to manage multiple priorities effectively.
- Familiarity with CRM tools and cloud-based platforms, with experience working in a B2B SaaS company.
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