Technical Support Consultant Expert

7 days ago


Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

Joblogic Service Management Software is a leading industry in service management software, providing field service businesses across the world with an all-in-one management solution SaaS/CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance, and achieving rapid growth for all field service businesses.

About the Job
  • We are seeking a highly skilled Technical Support Consultant to join our team. As a Technical Support Consultant, you will be responsible for creating and optimizing SQL reports, developing dynamic dashboards, and creating mobile forms while ensuring their stability, reliability, and performance.
  • You will collaborate with other developers to optimize in-application SQL statements as necessary and establish best practices. A strong understanding of SQL scripting knowledge is required.

Key Responsibilities:

  1. Write custom reports using SQL to extract data from the Azure DB in the most efficient manner.
  2. Develop dynamic dashboards by first creating a SQL script to feed into a dashboard followed by designing output using drag & drop and interactive tools in Stimulsoft.
  3. Proactively investigate bugs reported to the team and provide effective solutions.
  4. Be part of the Agile development cycle with effective communication and documentation skills.
  5. Prepare workflows and update records in Jira and other ticket management software.
  6. Communicate with the customer through different channels to analyze and evaluate technical requirements.
  7. Prioritize and manage multiple open issues at the same time.
  8. Respond to end-user problems while thinking creatively to provide bespoke solutions to individual customer needs.
  9. Ability to present complex technical information to non-technical audiences.
  10. Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
  11. Design and develop interactive and visually appealing Power BI reports and dashboards that effectively communicate complex data in a user-friendly manner. Ensure data accuracy and reliability.
  12. Extract, transform, and load data from various sources into Power BI. Develop and maintain data pipelines and workflows to automate data integration processes mainly with SQL databases.
  13. Establish integrations between various cloud-based applications and ensure data consistency and integrity during the integration process and testing and troubleshooting.
  14. Create comprehensive documentation, including workflows, configurations, and mappings, while providing technical support to clients via email and calls.
  15. Implement API endpoints using programming languages (such as Java, Python, or Node.js) and frameworks (such as Express or Flask).

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