
Technical Support Consultant Expert
7 days ago
Joblogic Service Management Software is a leading industry in service management software, providing field service businesses across the world with an all-in-one management solution SaaS/CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance, and achieving rapid growth for all field service businesses.
About the Job- We are seeking a highly skilled Technical Support Consultant to join our team. As a Technical Support Consultant, you will be responsible for creating and optimizing SQL reports, developing dynamic dashboards, and creating mobile forms while ensuring their stability, reliability, and performance.
- You will collaborate with other developers to optimize in-application SQL statements as necessary and establish best practices. A strong understanding of SQL scripting knowledge is required.
Key Responsibilities:
- Write custom reports using SQL to extract data from the Azure DB in the most efficient manner.
- Develop dynamic dashboards by first creating a SQL script to feed into a dashboard followed by designing output using drag & drop and interactive tools in Stimulsoft.
- Proactively investigate bugs reported to the team and provide effective solutions.
- Be part of the Agile development cycle with effective communication and documentation skills.
- Prepare workflows and update records in Jira and other ticket management software.
- Communicate with the customer through different channels to analyze and evaluate technical requirements.
- Prioritize and manage multiple open issues at the same time.
- Respond to end-user problems while thinking creatively to provide bespoke solutions to individual customer needs.
- Ability to present complex technical information to non-technical audiences.
- Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
- Design and develop interactive and visually appealing Power BI reports and dashboards that effectively communicate complex data in a user-friendly manner. Ensure data accuracy and reliability.
- Extract, transform, and load data from various sources into Power BI. Develop and maintain data pipelines and workflows to automate data integration processes mainly with SQL databases.
- Establish integrations between various cloud-based applications and ensure data consistency and integrity during the integration process and testing and troubleshooting.
- Create comprehensive documentation, including workflows, configurations, and mappings, while providing technical support to clients via email and calls.
- Implement API endpoints using programming languages (such as Java, Python, or Node.js) and frameworks (such as Express or Flask).
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