Technical Support Consultant

7 days ago


Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

Get AI-powered advice on this job and more exclusive features.

Established in 1998, Joblogic is the fastest-growing UK-based SaaS company, with offices in the UK, Pakistan, and Vietnam. We have been in the business for over 20 years, currently enjoying significant growth and expanding our operations nationwide. Joblogic is a leading industry in service management software, providing field service businesses (i.e., HVACR, plumbing & heating, and electrical contracting and maintenance) across the world with an all-in-one management solution SaaS/CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance, and achieving rapid growth for all field service businesses.

About the Role:

We are looking for a technical support consultant who will be responsible for creating and optimizing SQL reports, creating dynamic dashboards via the built-in dashboard designer, and creating mobile forms via Visual Studio and the built-in form builder while ensuring their stability, reliability, and performance. You will also collaborate with other developers to optimize in-application SQL statements as necessary and establish best practices. As a technical support consultant, you must be knowledgeable and customer-oriented. Communication is everything for a consultant, so we expect you to amaze us with your presentation and documentation skills. We are further looking for superior technical expertise and a problem-solving aptitude.

Job Responsibilities:

  • Write custom reports using SQL to extract data from the Azure DB in the most efficient manner. Advanced SQL scripting knowledge required.
  • Develop dynamic dashboards by first creating a SQL script to feed into a dashboard followed by designing output using drag & drop and interactive tools in Stimulsoft.
  • Proactively investigate bugs reported to the team and provide effective solutions.
  • Be part of the Agile development cycle with effective communication and documentation skills.
  • Prepare workflows and update records in Jira and other ticket management software.
  • Communicate with the customer through different channels to analyze and evaluate technical requirements.
  • Prioritize and manage multiple open issues at the same time.
  • Respond to end-user problems while thinking creatively to provide bespoke solutions to individual customer needs.
  • Ability to present complex technical information to non-technical audiences.
  • Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
  • Design and develop interactive and visually appealing Power BI reports and dashboards that effectively communicate complex data in a user-friendly manner. Ensure data accuracy and reliability.
  • Extract, transform, and load data from various sources into Power BI. Develop and maintain data pipelines and workflows to automate data integration processes mainly with SQL databases.
  • Establish integrations between various cloud-based applications and ensure data consistency and integrity during the integration process and testing and troubleshooting.
  • Create comprehensive documentation, including workflows, configurations, and mappings, while providing technical support to clients via email and calls.
  • Implement API endpoints using programming languages (such as Java, Python, or Node.js) and frameworks (such as Express or Flask).
  • Graduation in engineering, computer science, or a relevant field.
  • Minimum 2 years (recent) of proven related experience within an organization that provides software solutions (preferably within the service management industry).
  • Strong proficiency with SQL and experience with some of the modern relational databases.
  • Must have excellent English communication skills and experience with documenting root cause analysis.
  • Ability to produce accurate customer specifications documents for development.
  • Ability to multitask in a fast-paced environment.
  • Experience using Jira, Microsoft SQL Server Management Studio, Visual Studio, and Azure Data Studio.
  • Hands-on experience in C# and HTML.
  • First-hand experience in data visualization and designing custom outputs using drag-and-drop tools.
  • Aptitude to learn new methods and follow current procedures.
  • Prior experience in using ticket tracking/logging tools.
  • Prior experience of client communication via emails or video calls, i.e., Zoom, Teams, etc.
  • Excellent communication (verbal and written) skills.
  • Excellent interpersonal skills.
  • Eagerness to learn and develop skills to improve work performance.
  • A team player, with the ability to communicate and work effectively with other departments.
  • Proven experience as a Power BI Developer/Analyst or in a similar role. Proficiency in Microsoft Power BI, including Power Query, DAX, and Power BI Desktop.

Nice to Have:

  • Power BI.
  • Microsoft Excel.
  • Microsoft Word.
  • API experience.
  • Hands-on experience in Jira.
  • MVC.Net.
  • Prior experience in testing and procedure building.
  • Prior experience in creating and maintaining SOP documents.

What we offer:

  • Professional working environment
  • Life Insurance & Medical Insurance (Including Family)
  • Provident Fund
  • Maximum 45 Weekly Hours (Monday-Friday)
  • Remote Working (During Pandemic Situation)
  • Company trip
  • Quarterly Team Activity

Hiring Process:

  • Initial screening call with HR.
  • First interview with team lead.
  • In-house test.
  • Final interview with team manager/lead.
  • This is an onsite job only.
  • We have two offices in Gulberg and Thokar; the candidate must be able to work from either depending on the requirement.
  • Working hours at present are 8:00–4:30 PM (UK time); however, this can change as per the business requirement.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development
#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Abacus Outsourcing Full time

    Technical Support Consultant-US Job Requirements: We are seeking a skilled Technical Support Consultant-US to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients, ensuring their satisfaction and loyalty.The ideal candidate will have excellent communication skills, both...


  • Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

    Joblogic Service Management Software is a leading industry in service management software, providing field service businesses across the world with an all-in-one management solution SaaS/CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance, and achieving rapid growth for all field...


  • Lahore, Punjab, Pakistan Ifi Consultant Full time

    At Ifi Consultants, we strive to deliver exceptional financial services and management consultancy to local business concerns.Job OverviewWe are seeking a highly skilled Computer Operator to join our team at the Head Office in Lahore. The ideal candidate should have a graduate degree and a minimum of 1 year of experience.Key Responsibilities:Assist in the...


  • Lahore, Punjab, Pakistan HiredAbhi Full time

    HiredAbhi is hiring a skilled Technical Consultant - CRM Solutions to join our team. As a key member of our professional services team, you will be responsible for delivering high-quality technical consulting and support for Dynamics CRM implementation.Job Responsibilities:Deliver professional technical consulting and support for Dynamics CRM...


  • Lahore, Punjab, Pakistan The Services Tree Full time

    Job Description: SAP Technical Consultant (5+ Years)Position: SAP Technical ConsultantExperience: 5+ YearsLocation: LahoreJob Type: ContractualJob Overview:We are looking for an SAP Technical Consultant with 5+ years of experience in SAP development, customization, and integrations. The ideal candidate will work on ABAP development, system enhancements, and...


  • Lahore, Punjab, Pakistan Xref Full time

    Job OverviewXref is a leading HR and recruitment technology company focused on empowering organisations with people-focused feedback to make better hiring decisions. Our platform helps businesses collect and action feedback from their people to improve talent management.We are a global, ASX-listed company with users in over 190 countries worldwide. Our...


  • Lahore, Punjab, Pakistan Xref Full time

    About the RoleXref is a global leader in HR and recruitment technology, providing innovative solutions to empower organisations with people-focused feedback. Our platform helps businesses make informed decisions about talent management.We have users in 195 countries worldwide, working closely with clients from diverse backgrounds. Our users appreciate our...


  • Lahore, Punjab, Pakistan HiredAbhi Full time

    Career OpportunityWe are seeking a highly skilled CRM Consultant to join our HiredAbhi team. As a CRM Consultant, you will be responsible for delivering technical consulting and support for Dynamics CRM implementation, working closely with clients and internal stakeholders to achieve business objectives.Key AccountabilitiesProvide technical guidance and...


  • Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    Job OverviewTimes Consultant (Pvt.) Ltd., a leading foreign education consultancy, is seeking an Education Consultant to join their team. As an Educational Consultant, you will play a crucial role in guiding students in making informed decisions about their higher education.This is an exciting opportunity for individuals who are passionate about education...


  • Lahore, Punjab, Pakistan Amjad Mukhtar Associates Pvt Ltd Full time

    We are seeking a technical support and marketing coordinator to join our team at Amjad Mukhtar Associates Pvt Ltd.About the JobThis role involves providing technical support, managing our computer systems, and coordinating marketing efforts.The successful candidate will have:Good communication skillsFresh knowledge about general IT informationPractical, fast...


  • Lahore, Punjab, Pakistan CodeNinja Inc. Full time

    About the RoleThis position is ideal for individuals with a strong technical background and excellent communication skills. As a Presales Executive, you will be responsible for understanding client needs, developing tailored solutions, and effectively communicating the value proposition of CodeNinja Inc.'s products or services.ResponsibilitiesClient...


  • Lahore, Punjab, Pakistan Ifi Consultant Full time

    Ifi Consultants is a leading provider of financial services and management consultancy to banks and financial institutions.Job DescriptionThe successful candidate will be responsible for operating computer systems, maintaining data accuracy, and providing technical support to staff members.Responsibilities:Operate computer systems efficiently.Maintain data...


  • Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Times Consultant (Pvt.) Ltd.Are you someone who loves talking to people? Are you an extraordinary professional who's looking to change your line of work? Do you have a natural charisma and want to use that to help people make good decisions in their lives? Do you...


  • Lahore, Punjab, Pakistan Premlinx Pakistan Pvt Ltd. Full time

    About the Role:We are looking for a Technical Support Associate to join our team. As an Inbound Customer Chat Representative, you will be responsible for providing excellent customer service through live chat inquiries.Responsibilities:Respond to inbound chat inquiries and effectively consult customers regarding products.Utilize internet resources and...


  • Lahore, Punjab, Pakistan Ifi Consultant Full time

    Ifi Consultants offers a comprehensive range of financial services and management consultancy to local business concerns.Job ProfileThe successful candidate will be responsible for managing computer systems, ensuring data accuracy, and providing technical assistance to staff members.Responsibilities:Manage computer systems efficiently.Maintain data accuracy...


  • Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from Times Consultant (Pvt.) Ltd.Assistant Regional Manager-Times Consultant LahoreAbout UsEstablished in 2004, Times Consultant is a premier study abroad consultancy with 36 global offices, proudly operating the world's largest course search platform, www.TimesCourseFinder.com....


  • Lahore, Punjab, Pakistan Xref Full time

    Company DescriptionXref is a global, best in class, HR and recruitment technology company that empowers organisations with people-focused feedback to make great decisions. Recruit, retain and remember your people with Xref's automated reference, pulse and exit surveys.We are a global, ASX-listed company with users in 195 countries. When you work with Xref,...


  • Lahore, Punjab, Pakistan Great Computer Solutions - Global Full time

    Who are we?Great Computer Solutions (GCS) is a Chicago-based organization that provides IT Solutions. Our services range from consultancy and support to forming networks. Since 1996, we have helped a lot of small and medium organizations grow. We have operations in the US as well as Pakistan. For our Pakistan office, we are on the lookout for an ambitious...


  • Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    Direct message the job poster from Times Consultant (Pvt.) Ltd.Are you someone who loves talking to people? Are you an extraordinary professional who's looking to change your line of work? Do you have a natural charisma and want to use that to help people make good decisions in their lives? Do you want to perfect your interpersonal skills? If you answered...


  • Lahore, Punjab, Pakistan IRG Global Full time

    Join IRG Global as a Technical Support Lead and take on a challenging role that requires strong technical skills and excellent communication abilities. As a key member of our technical staff, you will provide technical support and guidance to team members.Main Responsibilities:Provide technical support and guidance to team members.Collaborate with...