Technical Support Consultant

4 weeks ago

Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

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Established in 1998, Joblogic is the fastest-growing UK-based SaaS company, with offices in the UK, Pakistan, and Vietnam. We have been in the business for over 20 years, currently enjoying significant growth and expanding our operations nationwide. Joblogic is a leading industry in service management software, providing field service businesses (i.e., HVACR, plumbing & heating, and electrical contracting and maintenance) across the world with an all-in-one management solution SaaS/CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance, and achieving rapid growth for all field service businesses.

About the Role:

We are looking for a technical support consultant who will be responsible for creating and optimizing SQL reports, creating dynamic dashboards via the built-in dashboard designer, and creating mobile forms via Visual Studio and the built-in form builder while ensuring their stability, reliability, and performance. You will also collaborate with other developers to optimize in-application SQL statements as necessary and establish best practices. As a technical support consultant, you must be knowledgeable and customer-oriented. Communication is everything for a consultant, so we expect you to amaze us with your presentation and documentation skills. We are further looking for superior technical expertise and a problem-solving aptitude.

Job Responsibilities:

  • Write custom reports using SQL to extract data from the Azure DB in the most efficient manner. Advanced SQL scripting knowledge required.
  • Develop dynamic dashboards by first creating a SQL script to feed into a dashboard followed by designing output using drag & drop and interactive tools in Stimulsoft.
  • Proactively investigate bugs reported to the team and provide effective solutions.
  • Be part of the Agile development cycle with effective communication and documentation skills.
  • Prepare workflows and update records in Jira and other ticket management software.
  • Communicate with the customer through different channels to analyze and evaluate technical requirements.
  • Prioritize and manage multiple open issues at the same time.
  • Respond to end-user problems while thinking creatively to provide bespoke solutions to individual customer needs.
  • Ability to present complex technical information to non-technical audiences.
  • Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
  • Design and develop interactive and visually appealing Power BI reports and dashboards that effectively communicate complex data in a user-friendly manner. Ensure data accuracy and reliability.
  • Extract, transform, and load data from various sources into Power BI. Develop and maintain data pipelines and workflows to automate data integration processes mainly with SQL databases.
  • Establish integrations between various cloud-based applications and ensure data consistency and integrity during the integration process and testing and troubleshooting.
  • Create comprehensive documentation, including workflows, configurations, and mappings, while providing technical support to clients via email and calls.
  • Implement API endpoints using programming languages (such as Java, Python, or Node.js) and frameworks (such as Express or Flask).
  • Graduation in engineering, computer science, or a relevant field.
  • Minimum 2 years (recent) of proven related experience within an organization that provides software solutions (preferably within the service management industry).
  • Strong proficiency with SQL and experience with some of the modern relational databases.
  • Must have excellent English communication skills and experience with documenting root cause analysis.
  • Ability to produce accurate customer specifications documents for development.
  • Ability to multitask in a fast-paced environment.
  • Experience using Jira, Microsoft SQL Server Management Studio, Visual Studio, and Azure Data Studio.
  • Hands-on experience in C# and HTML.
  • First-hand experience in data visualization and designing custom outputs using drag-and-drop tools.
  • Aptitude to learn new methods and follow current procedures.
  • Prior experience in using ticket tracking/logging tools.
  • Prior experience of client communication via emails or video calls, i.e., Zoom, Teams, etc.
  • Excellent communication (verbal and written) skills.
  • Excellent interpersonal skills.
  • Eagerness to learn and develop skills to improve work performance.
  • A team player, with the ability to communicate and work effectively with other departments.
  • Proven experience as a Power BI Developer/Analyst or in a similar role. Proficiency in Microsoft Power BI, including Power Query, DAX, and Power BI Desktop.

Nice to Have:

  • Power BI.
  • Microsoft Excel.
  • Microsoft Word.
  • API experience.
  • Hands-on experience in Jira.
  • MVC.Net.
  • Prior experience in testing and procedure building.
  • Prior experience in creating and maintaining SOP documents.

What we offer:

  • Professional working environment
  • Life Insurance & Medical Insurance (Including Family)
  • Provident Fund
  • Maximum 45 Weekly Hours (Monday-Friday)
  • Remote Working (During Pandemic Situation)
  • Company trip
  • Quarterly Team Activity

Hiring Process:

  • Initial screening call with HR.
  • First interview with team lead.
  • In-house test.
  • Final interview with team manager/lead.
  • This is an onsite job only.
  • We have two offices in Gulberg and Thokar; the candidate must be able to work from either depending on the requirement.
  • Working hours at present are 8:00–4:30 PM (UK time); however, this can change as per the business requirement.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development
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