Cloud Expertise Advocate

5 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Senior Cloud Technical Specialist

We are seeking a highly skilled Senior Cloud Technical Specialist to join our team. In this role, you will deliver exceptional service to our clients by providing technical support for Microsoft 365 applications and Azure administration.

Key Responsibilities
  • Technical Support: Provide white-glove service to clients, addressing Microsoft 365 and Azure issues.
  • Customer Engagement: Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting.
  • Azure Administration: Perform Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.
  • Relationship Building: Build strong relationships with customers and colleagues, adapting to changing situations.
  • Technological Knowledge: Stay updated with technological changes through training and support calls, handling issues related to various cloud platforms.
Requirements
  • Bachelor's Degree: Bachelor's degree in Computer Science or related field.
  • Experience: 3-5 years of experience with Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.
  • Skills: Understanding of computer systems and mobile troubleshooting, experience with cloud/hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.
  • Certifications: Microsoft certifications are preferred.
  • Communication Skills: Ability to work independently in a fast-paced environment.
Benefits

We offer a comprehensive benefits package, including health insurance, life insurance, pension schemes, and wellness facilities. We promote an inclusive workplace committed to diversity and equal opportunity.

Additional Information

Shift timings are from 8:00 P.M to 5:00 A.M (PK time), with rotational shifts.

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