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Network Operations Specialist
1 day ago
- Deliver Exceptional Customer Service: Respond promptly to customer inquiries, addressing their technical concerns and providing solutions in a clear and concise manner.
- Develop and Deliver Training Programs: Collaborate with colleagues to design and implement training initiatives that enhance the proficiency of our staff and clients.
- Maintain Accurate Records: Document all IT-related activities, including issues, solutions, and customer interactions, ensuring seamless communication and knowledge sharing within the organization.
- Collaborate with Colleagues: Work closely with line managers and other team members to resolve complex problems and ensure the smooth operation of our IT systems.
Requirements:
- Relevant educational background (Bachelor's degree preferred)
- Minimum 1 year of experience in IT support
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
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