Customer Service Operations Director

3 days ago

Islamabad, Islamabad, Pakistan beBeeOperations Full time 2,500,000 - 5,000,000
Job Overview

This is a leadership role that requires effective management of customer service operations. The ideal candidate will have experience in hiring and firing, providing training sessions, and ensuring adherence to targets.

Responsibilities
  • Conduct interviews with candidates and make informed hiring decisions.
  • Provide comprehensive training sessions to new team members.
  • Ensure efficient workflow management on the customer service floor.
  • Guide and monitor Team Leaders to achieve daily targets.
  • Promote a positive working environment and maintain discipline among employees.
  • Assist in implementing and maintaining quality assurance systems.
  • Maintain performance records for Team Leaders and deliver regular appraisals.
Requirements
  • Excellent communication skills.
  • Minimum 2 years of experience in the Customer Service industry.

The successful candidate will be responsible for leading a team of professionals in a fast-paced environment.

Key Skills
  • Leadership and management.
  • Communication and interpersonal skills.
  • Training and development.
  • Workflow management.
  • Quality assurance.
  • Performance monitoring.

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