
Technical Support Specialist
8 hours ago
Xref is a global leader in HR and recruitment technology, providing innovative solutions to empower organisations with people-focused feedback. Our platform helps businesses make informed decisions about talent management.
We have users in 195 countries worldwide, working closely with clients from diverse backgrounds. Our users appreciate our technology solution and workplace culture, which values innovation and employee contributions.
The Customer Support Consultant role at Xref involves delivering exceptional customer service and basic technical support to candidates, referees, and clients as part of our 24-hour global support model.
This is a junior or entry-level position, where you will collaborate with the sales and account management teams to drive platform usage and support client renewals, ensuring long-term success and engagement with Xref.
Responsibilities include:
- Providing first-level technical support to candidates, referees, and smaller, entry-level clients.
- Aiming for prompt resolution of logged cases within 2 hours.
- Collaborating with Customer Success Consultants across Xref's global offices to maintain a 24-hour international support system.
- Monitoring and identifying platform issue trends, logging them for product development improvements.
- Managing complaint resolution, escalating issues when necessary to ensure swift and effective outcomes.
- Driving user adoption and engagement by delivering product education and support.
- Identifying key contacts and users transitioning to new companies, creating opportunities for client referrals and new sales prospects.
Key Qualifications
- A recent graduate or an individual with around one year of experience in a customer support/customer service role.
- A customer-centric individual passionate about delivering high standards of service to clients.
- Strong communication skills, both written and verbal, with a strong command of the English language, including excellent spelling and grammar.
- Quick to acquire product knowledge and adept at identifying new opportunities benefiting both Xref and clients.
- Demonstrates proficiency with computer systems, ensuring efficient task execution and seamless operations.
- Thrives in a collaborative team environment, valuing teamwork and contributing to collective success.
- Meticulous attention to detail, ensuring accurate logging of notes and prompt case resolution.
-
Technical Support Specialist
7 days ago
Lahore, Punjab, Pakistan Temok Full timeWe are seeking a Technical Support Specialist to join our team at Temok. As a key member of our IT department, you will be responsible for providing technical support to our clients worldwide.ResponsibilitiesManage support system, live chat, phone calls, support tickets/emails.Provide Linux server administration and technical support operations, including...
-
Technical Support Specialist
5 days ago
Lahore, Punjab, Pakistan TozCall Full timeAs a Technical Support Specialist at TozCall, you will play a crucial role in ensuring our customers receive exceptional support.About the JobWe are seeking an entry-level Technical Support Specialist to join our team. The ideal candidate will have a strong interest in IT and excellent communication skills.Key Responsibilities:Maintain high-quality customer...
-
Technical Support Specialist
4 days ago
Lahore, Punjab, Pakistan EWS Group Full timeAs a Technical Support Specialist at EWS Group, you will play a vital role in delivering exceptional support to our clients. This involves troubleshooting software issues, answering client inquiries, and helping users navigate the features of our solutions.The ideal candidate will possess outstanding communication skills, strong customer service abilities,...
-
Technical Support Specialist
7 days ago
Lahore, Punjab, Pakistan IT Tech Solution Full timeAre you a motivated and results-driven individual looking for a new challenge? Look no further! We are seeking a skilled Technical Support Specialist to join our team at IT Tech Solution in Lahore.About the Role:This role involves providing technical support to customers in the USA via telephone to resolve their queries and concerns. The successful candidate...
-
Technical Support Specialist
7 days ago
Lahore, Punjab, Pakistan Eltek Pakistan (Pvt.) Ltd Full time**Job Overview:**We are seeking a highly skilled Technical Support Specialist to join our team at Eltek Pakistan (Pvt.) Ltd. As a key member of our operations team, you will play a crucial role in ensuring seamless delivery of projects and providing exceptional customer support.Key Responsibilities:Act as a quality resource for the company to fulfill field...
-
Technical Support Specialist
3 days ago
Lahore, Punjab, Pakistan Kamstec International Full timeKamstec International JobWe are seeking a highly motivated and analytical individual to join our team as a Technical Support Specialist.The primary responsibility of this role is to provide technical assistance and support to customers using software that comes with analytical instruments. This involves developing strong analysis skills to gather system...
-
Technical Support Specialist
2 days ago
Lahore, Punjab, Pakistan Thingtrax Ltd Full timeCompany Overview:Thingtrax Ltd is a leading provider of innovative solutions, and we're seeking a highly skilled Customer Support Specialist to join our team.Job Description:We're looking for a talented individual to provide exceptional technical support to our customers. As a Customer Support Specialist, you'll be responsible for resolving technical...
-
Technical Support Specialist
6 days ago
Lahore, Punjab, Pakistan Deep Cognize (Pvt) Ltd. Full timeAt Deep Cognize (Pvt) Ltd., we are seeking a highly skilled Technical Support Specialist to join our team. This full-time on-site role involves providing exceptional customer support, ensuring customer satisfaction, and monitoring operations on a daily basis.The ideal candidate will possess strong interpersonal skills, excellent written and verbal...
-
Technical Support Specialist
7 days ago
Lahore, Punjab, Pakistan Abeeha Technologies Full timeThe role of the Technical Support Specialist is to provide technical assistance to customers utilizing Enterprise Resource Planning (ERP) software. This position requires a strong problem-solver with excellent communication skills and thorough understanding of ERP software functionalities.Key Responsibilities:Deliver demonstrations to new leads via video or...
-
Technical Support Specialist
2 weeks ago
Lahore, Punjab, Pakistan Great Computer Solutions - Global Full timeWho are we?Great Computer Solutions (GCS) is a Chicago-based organization that provides IT Solutions. Our services range from consultancy and support to forming networks. Since 1996, we have helped a lot of small and medium organizations grow. We have operations in the US as well as Pakistan. For our Pakistan office, we are on the lookout for an ambitious...
-
Technical Support Professional
2 days ago
Lahore, Punjab, Pakistan Edge Full timeJob OverviewWe are seeking an experienced IT Technical Support Specialist to join our global team at Edge. As an IT Support Specialist, you will be responsible for providing technical assistance to users, configuring laptops, managing equipment returns, and utilizing ticketing software to log and track requests.The ideal candidate will have a strong...
-
Technical Support Specialist
7 days ago
Lahore, Punjab, Pakistan Diem Technologies Incorporated Full timeAt Diem Technologies Incorporated, we are seeking a skilled Customer Support Executive to join our team.Job Description:We are looking for a talented individual who can respond to customer queries in a timely and accurate manner, via phone, email or chat. The ideal candidate will be able to identify customer needs and help customers use specific features.The...
-
Technical Support Specialist
4 days ago
Lahore, Punjab, Pakistan EWS Group Full timeTechnical Support SpecialistApplyLocations: PER - Lahore, PKTime Type: Full timePosted On: Posted 2 Days AgoJob Requisition ID: R42700About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software...
-
Technical Support Specialist
8 hours ago
Lahore, Punjab, Pakistan Contour Software Full timeAbout ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries....
-
Lahore, Punjab, Pakistan Smart Virtual Support Full timeWe are looking to hire a skilled Data Analysis Specialist for our Lahore based office. The ideal candidate should possess strong analytical skills and be able to conduct fact-based research.Key Responsibilities:Conduct in-depth analysis of various data setsAnalyse written English language requirementsDemonstrate quick learning abilitiesUtilize computer...
-
Technical Support Specialist
7 hours ago
Lahore, Punjab, Pakistan Contour Software Full timeAbout Contour SoftwareWe are a subsidiary of Constellation Software Inc., a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world. Our company is proud to be part of this esteemed group, with employees and customers in 100+ countries.Our journey began as an R&D & Accounting back-office, but we have...
-
Technical Support Specialist
5 days ago
Lahore, Punjab, Pakistan TechSea Full timeJob Description:TechSea is a rapidly growing SaaS-based IT and career services company with operations in Pakistan and the United States. We deliver exceptional solutions to customers and are seeking passionate individuals to join us as we expand.The Customer Support Specialist will serve as the primary point of contact for our customers, handling inquiries,...
-
Technical Support Specialist
3 days ago
Lahore, Punjab, Pakistan podium Full timeJob TitleCustomer Support RepresentativeAbout UsPodium is a cutting-edge technology company dedicated to empowering local businesses with innovative solutions. We believe in fostering a culture that values exceptional talent and operates with integrity.Job SummaryWe are looking for a talented Customer Support Representative to join our team in Lahore,...
-
Technical Support Specialist
7 days ago
Lahore, Punjab, Pakistan Programmers Force Full timeCompany OverviewProgrammers Force is a pioneering software company exceling in the realm of Artificial Intelligence and Machine Learning since 2016. Founded by visionary entrepreneurs, our organization has been leading operations in software development, data science, DevOps, system architecture, big data processing, and blockchain-based applications...
-
IT Technical Specialist
2 days ago
Lahore, Punjab, Pakistan Edge Full timeAbout the RoleWe are seeking a skilled and customer-focused IT Specialist to join our global team at Edge. This individual will be responsible for providing technical support, configuring laptops before assigning them to new associates, managing equipment returns, and utilizing ticketing software such as JIRA, Salesforce, or ServiceNow.This role requires a...