Customer Experience Representative

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description:

The role of a Call Center Agent involves handling customer inquiries, providing exceptional customer support, and ensuring high levels of customer satisfaction. This includes responding to customer calls, troubleshooting issues, documenting customer feedback, and collaborating with team members to enhance service quality.

Daily tasks also include maintaining accurate records of customer interactions and working efficiently in a fast-paced environment.

This is a full-time on-site role located in Lahore.

Key Responsibilities:
  • Handle customer inquiries via phone and provide timely responses
  • Provide exceptional customer support to ensure high levels of customer satisfaction
  • Maintain accurate records of customer interactions
  • Collaborate with team members to enhance service quality
  • Work efficiently in a fast-paced environment
Required Skills and Qualifications:
  • Experience as Customer Service Representatives and in providing Customer Support
  • Proven Interpersonal Skills and ability to ensure Customer Satisfaction
  • Basic Computer Literacy skills
  • Strong verbal and written communication skills
  • Ability to work efficiently in a fast-paced environment
  • Previous experience in a call center or customer service role is advantageous
  • High school diploma or equivalent; further education or certifications in customer service is a plus


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