
Dynamic Training Professional
18 hours ago
This is a dynamic and impactful role that plays a critical part in delivering exceptional training experiences to associates. You will facilitate engaging live and virtual sessions, support ongoing learner development, and collaborate cross-functionally for outstanding outcomes.
The ideal candidate is extroverted, adaptable, quick to learn, and thrives in fast-paced environments. This high-energy role combines facilitation, individualized support, program management, and instructional refinement to meet evolving business needs.
Key Responsibilities- Conduct live virtual webinars and interactive training sessions on systems, processes, workflows, and soft skills.
- Facilitate role-specific onboarding, orientation, and customer-specific training for new hires.
- Lead live call-handling and patient interaction simulations.
- Deliver professional learning aligned with adult learning principles.
- Conduct one-on-one check-ins to track progress and offer personalized coaching.
- Respond promptly to learner and stakeholder queries.
- Provide actionable feedback for continuous improvement.
- Partner with Talent Success Managers (TSMs) and Customer Success Managers (CSMs) to resolve performance issues and risk cases.
- Maintain open, consistent communication and proactive follow-ups with learners.
Additionally, you will:
- Support learners in navigating certification requirements and training pathways.
- Assign relevant resources based on job role or customer-specific needs.
- Maintain accurate training records, track performance, and analyze feedback for trends.
- Identify skill gaps and implement training interventions.
- Collaborate with the Talent Development team to enhance modules, materials, and delivery.
- Leverage technology, AI tools, and healthcare platforms.
- Contribute to new learning sessions on HIPAA compliance, cultural dynamics, and best practices.
- Manage scheduling, reminders, attendance, and documentation for all sessions.
- Report training outcomes and issues to stakeholders.
- Bachelor's degree required.
- 3–5+ years' experience in talent development, training delivery, facilitation, or related roles.
- Solid understanding of U.S. healthcare workflows and compliance standards preferred.
- Strong facilitation, presentation, and communication skills for both live and virtual settings.
- High energy, extroverted presence, and ability to motivate learners in dynamic environments.
- Excellent interpersonal, problem-solving, and time-management abilities.
- Proficiency with Zoom, Google Workspace, Microsoft Office, and learning management systems (LMS).
- Adaptable, organized, and quick to learn new processes and technologies.
We are committed to fostering a diverse and inclusive work environment. Our mission is to empower businesses and create global employment opportunities.
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