IT Service Management Consultant

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are looking for an enthusiastic and detail-oriented Associate Consultant - ITSM to join our team and support the delivery of IT Service Management (ITSM) projects based on ITIL best practices.

The ideal candidate should possess a solid understanding of ITSM concepts and have hands-on experience in implementing or operating ITSM processes and tools.

Key Responsibilities:
  • Implement and maintain ISO 20000-based IT Service Management Systems (ITSM) or ITIL framework.
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Develop and maintain ITSM policies, procedures, and processes (e.g., Incident, Problem, Change, and Service Level Management).
  • Collaborate with internal teams and clients to prepare for external certification audits.

This role offers an excellent opportunity for individuals to build a consulting career in ITSM and gain valuable experience in delivering high-quality services.

Requirements:
  • Bachelor's degree in IT, Information Security, Business Continuity, or a related field.
  • Professional certifications such as ITIL Foundation, ISO 20000 Foundation, or equivalent (desired but not required).
  • 1-2 years of experience in ITSM or related roles.
  • Familiarity with ISO 20000, ITIL service management principles, and ITSM tools.
  • Excellent communication and teamwork skills.
  • Detailed documentation and reporting skills.


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