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2 weeks ago
We are looking for an enthusiastic and detail-oriented Associate Consultant - ITSM to join our team and support the delivery of IT Service Management (ITSM) projects based on ITIL best practices.
The ideal candidate should possess a solid understanding of ITSM concepts and have hands-on experience in implementing or operating ITSM processes and tools.
Key Responsibilities:- Implement and maintain ISO 20000-based IT Service Management Systems (ITSM) or ITIL framework.
- Conduct service maturity assessments, gap analyses, and process improvements.
- Develop and maintain ITSM policies, procedures, and processes (e.g., Incident, Problem, Change, and Service Level Management).
- Collaborate with internal teams and clients to prepare for external certification audits.
This role offers an excellent opportunity for individuals to build a consulting career in ITSM and gain valuable experience in delivering high-quality services.
Requirements:- Bachelor's degree in IT, Information Security, Business Continuity, or a related field.
- Professional certifications such as ITIL Foundation, ISO 20000 Foundation, or equivalent (desired but not required).
- 1-2 years of experience in ITSM or related roles.
- Familiarity with ISO 20000, ITIL service management principles, and ITSM tools.
- Excellent communication and teamwork skills.
- Detailed documentation and reporting skills.
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